Operations Excellence Coach

hace 6 días

Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit.
- Ability to effectively coach, recognize, and communicate with multiple members of the store teams on many different levels.
- Maintains a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leader and Franchisees.
- Motivates and develops positive relationships with the store's team members.
- Infuses pride in the organizational values and mission during each virtual visit.

**Responsibilities**:

- Demonstrates the ability to drive continuous progressive improvement.
- Follows the OER visit protocol.
- Follow OER administrative process and schedules accordingly to meet required visit count.
- Conducts OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly.
- Accurately and objectively review brand systems and processes.
- Verifies and drives complete and timely execution of corporate and local marketing programs.
- Develop a teaching and coaching culture with every visit.
- Teach and role model proper root cause analysis.
- In partnership with the store teams, craft effective action plans that drive system improvements.
- Demonstrate the ability to teach the OER process to the above store leaders.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
- Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified by the OER process.
- Demonstrates the ability to ask quality questions during the OER process.
- Centrally assign, track, and report on recurring and ad hoc work across every location.
- Escalate, communicate, and follow up on all critical issues with the above store management.
- Required attendance and engaged participation in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls.
- Provides advice/suggestions to challenges experienced during previous OER.
- Conducts and supports the training process in the franchise stores, with regular follow up.
- Supports new store openings as designated.
- Manages and supports multiple ongoing projects for the Operations Excellence Department.

Skills and Experience:

- Education level: High school diploma or higher.
- Fluency in Spanish and Arabic
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Strong interpersonal, written, communication, and relationship-building skills.
- Flexible and willing to work on weekends, and weekdays.
- Strong work ethic and integrity, a must.
- Food and beverage experience a plus.
- Possess the ability to work in an independent fashion with little supervision.
- Team player who values being part of a successful world class organization.

  • Operations Excellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit. **Responsibilities**: - Demonstrates...

  • Operational Excellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. **Responsibilities**: -...

  • Operational Excellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach Thai

    hace 4 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach Arabic/english

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach(Arabic-english)

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Exellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: - The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit.**Responsibilities**: - Demonstrates...

  • Operational Excellence Specialist L5, Finance

    hace 3 semanas

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job summary Amazon Customer Excellence Services (ACES) owns the identification of High impact initiatives, and develops, deploys and sustains scalable mechanisms to continuously improve FGBS operations. ACES centralize tangible cost savings initiatives, improvement project portfolio, invent and simplify culture. As an ACES Specialist you will support site...

  • Technical Quality Coach

    hace 13 horas

    Heredia, Costa Rica Moody's A tiempo completo

    Technical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals. Coaches function in a variety of consultative roles, including monitoring, mentoring, and training. Functional Responsibilities: - Monitor and audit interactions between end-users and IT support - Review daily agent performance metrics -...

  • Technical Quality Coach

    hace 3 semanas

    Heredia, Costa Rica Moody's Investors Service A tiempo completo

    Technical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals. Coaches function in a variety of consultative roles, including monitoring, mentoring, and training. Functional Responsibilities: - Monitor and audit interactions between end-users and IT support - Review daily agent performance metrics -...

  • Technical Quality Coach

    hace 4 semanas

    Heredia, Costa Rica ZM Financial Systems A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.- - Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources,...

  • Global Q2c Process Excellence Focal

    hace 6 días

    Heredia, Costa Rica Kyndryl A tiempo completo

    558380BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Operations Superintendent

    hace 5 días

    Heredia, Costa Rica Viant Medical A tiempo completo

    Requirement - Bachelor´s Degree in Engineering or Business related field. - Bilingual English/Spanish - Advanced intermediate English level (B2+ minimum) - At least 2 years of experience in people management (DLs, IDLs) with demonstrated results of development initiatives (i.e. IDP, turnover, promotions, corrective action plans, terminations). - At least 3...

  • Technical Support Quality Coach

    hace 6 días

    Heredia, Costa Rica Moody's A tiempo completo

    The Technical Quality Coach will have a strong focus on continual service improvements and meeting customer service goals. The Technical Quality Coach will function in a variety of consultative roles, including monitoring, mentoring, and training. Functional Responsibilities: - Monitor and audit interactions between end-users and IT support - Review daily...

  • Operations Supervisor

    hace 2 semanas

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **If you are up for a challenge in a complex yet fun environment, then read more about our role at BCD Travel and come fly with us** **Operations Supervisor** - Full-time, (office)based in Costa Rica_ The Supervisor - Operations is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI),...

  • Sr Mgr Continuous Improvement

    hace 4 semanas

    Heredia, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Continuous Improvement Teams design and implement programs and projects to improve products, services, or processes aligned with business strategies. They coach teams; establish program performance metrics; and establish process excellence supports. **What your background should look like**: **Job Overview** **Responsibilities**: -...

  • Operations Supervisor

    hace 3 semanas

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Are you ready to be a part of the success story at one of the most innovative and exciting travel companies across the globe? If so, we have the opportunity for you as the next Supervisor** **Role Supervisor** - Full-time. Hybrid Home based /Office based Costa Rica_ - You will report to Jose Zarate_ The Supervisor - Operations is responsible for...