Process Excellence Manager

hace 2 días

HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

We’re hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Process Excellence Manager.

Responsibilities

  • Lead process improvement and transformation projects
  • Mentor Black-belt, Lean projects
  • Expertise in handling large sets of data and conducting data analysis

· Drive realization of target FTE and non-FTE benefit at Account level/Business Unit level

  • Work with senior leadership, operating leaders in designing the continuous improvement program to exceed client expectations for the account
  • Knowledge of retail, consumer goods, hospitality businesses and processes, challenges and successful optimization track record
  • Review and assess current processes, systems, technology and design future state process flows
  • Implement Robotic Process Automation and artificial learning programs, platform enhancements and measure business impact post implementation
  • Handle multiple Clients and stakeholders
  • Demonstrates a keen understanding of the changes in customers' business and adjusts the value proposition accordingly, by maintaining a balance between the interest of the customer and that of cognizant
  • Strong project management expertise, should have handled multiple high impact business impact projects
  • Flexible for travel across US and global Cognizant locations (Must have 10+ years relevant experience in Process Improvement/ Transformation role preferably in Contact centers

    · Must be certified Black Belt from a reputed organization with excellent command in Lean/Six Sigma methodology

    · Must have expertise and end-to-end experience in implementing RPA automation/Analytics/ AI/ Process improvement and contact center telephony

    · Must have excellent logical / analytical skills

    · Ability to independently develop solutions for complex business functionalities

    · Must be adept in MS Office tools

    Excellent communication skills

    Why Cognizant?

    Improve your career in one of the largest and fastest growing IT services providers worldwide
    Receive ongoing support and funding with training and development plans
    Have a highly competitive benefits and salary package
    Get the opportunity to work for leading global companies
    We are committed to respecting human rights and build a better future by helping your minds and the environment
    We invest in people and their wellbeing.We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.At Cognizant we believe than our culture makes us stronger
    Join us now#BeCognizant #IntuitionEngineeredThe Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.Cognizant is a global community with more than 300,000 associates around the world.We don’t just dream of a better way – we make it happen.We take care of our people, clients, company, communities and climate by doing what’s right.We foster an innovative environment where you can build the career path that’s right for you.

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