Process Executive

hace 7 meses

Heredia, Costa Rica Cognizant A tiempo completo

**Team Lead/ Team Manager**

**Qualification**:
**Any Graduate (exclusion**:
BE/BTech/MCA)
** For CPU**:

- Bachelor's degree or equivalent experience (should have completed at least 2 years).

**Telstra**:

- Fresher

**Responsibility**:
**Business / Customer**:

- Connect with the customer through various channels, including chat support.
- Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
- Create, verify and upload stock keeping units into the ERP.
- Project / Process.
- '- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Adhere to security practices set by organization.
- Coordinates with vendors assigned to resolve Events.
- Manage the lifecycle of Events & communicate with Clients regarding the Events, regardless of whether the actions in response to such Events are performed by the applicable Process owner(s) of the IT Service Desk or other Processes.
- VSG supports coordination of vendor dispatch for IT related equipment failures.
- Raise work orders to the appropriate issues identified and assign them to the technicians to go to the store and get them rectified.
- Work on low priority work orders received through eforms.
- Process predefined number of transactions as assigned and respond to data requests.
- Raise process related issues / concerns on time with process and team leads.
- Take responsibility to provide information accurately and also research and revert on information related to tracking of orders, shipping rates issues, delivery issues, liaison with the delivery partners on specific orders that needs clarifications.
- Receive content for Stock keeping unit build from the Content writing team in the form of standard Template.
- Build the Stock keeping unit in Product data base (PDB) manager based on the information provided in the standard template.
- Followups and reworks on all Stock keeping units once we get the necessary information.
- Process predefined number of transactions as assigned and respond to data requests.
- Raise process related issues / concerns on time with process and team leads.
- Ensure error free documentation of incident tickets / work orders.
- Perform data cleansing and data enrichment activities of customer's catalog/ master data base.
- Record data relating to production statistics, enduser related notes, etc as appropriate.
- Record / Logging relevant details regarding Events in Customer’s servicemanagement tool and, as applicable, assigning categorization and prioritization codes.
- Document & Track each transaction in the CRM/ Application as per the process guidelines.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Collects information from the applicable Process owner(s) regarding resolution status and other activities that may impact or have already impacted Clients.
- Ensure 100% Customer Satisfaction Score & FCR (First Call Resolution).
- Make initial assessments of Events to determine whether they can be answered or resolved by the applicable Process owner(s) of the IT Service Desk & transfer responsibility for resolution to the respective Process owner(s) of other Processes for the remainder.
- **Provides the ability for Clients to**:

- a Submit Events, including complaints regarding the quality of IT services (eg, nonfunctioning hardware, system access needs, other issues with hardware or software) and other inquiries regarding hardware, software and IT services.
- and.
- b Submit orders for items within either the Service Catalog (eg, IMACs) or other applicable mechanisms.
- Support ‘break fixes’ for stores.
- Covers lighting, locks, electricity, plumbing, scale and HVAC.
- a inbound calls on customer complaints.
- c L1 call originating from customers.
- d Calls related to password resets, POS Issues, under access provisioning, release of stuck scripts and HW/SW issues.
- Adhere to shift handover processes.

**For CPU**:

- Adhere to daily schedule by being available to take inbound calls as scheduled.
- Answer inbound calls from shareholders and prospective shareholders Promptly respond to clients’ telephone inquiries and ensure that their needs are met with accuracy and professionalism.
- Ensure account verification procedures are followed.
- Adhere to CPU call handling requirements while interacting with customers.
- Respond to specific account and procedural information requests including balances, closing prices, portfolio performance and quotes.
- Listen actively and probe to determine client needs.
- Actively resolve client issues.
- Maintain shareholder accounts on the appropriate systems.
- Escalate issues when necessary.
- Keep management team informed of client feedback.

  • Lex Executive

    hace 4 días

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **ROLE PROFILE** **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every** **day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A LEX Executive** **JOB TITLE: Lex Executive** **FUNCTION: DBS** **SUB...

  • Executive Search Operations Partner

    hace 7 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction Your Role and Responsibilities **Responsibilities**: - Naturally build relationships and understand the necessity of cultivating these relationships with Executive Search Leads, Executive Integration Leads, and other supporting functions. Use knowledge of how and when to leverage relationships to solve problems and meet objectives. - Work...

  • Work From Home

    hace 2 días

    Heredia, Costa Rica Berry Virtual A tiempo completo

    Our company is looking for experienced Sales Executive to be responsible for: - Inbound calls - Outbound calls - Product Demos - Closing calls - Client Upsells - Relationship Mgmt - Zoom Meetings In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal...

  • HRbp Executive

    hace 7 días

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS SEARCHING FOR A HRBP EXECUTIVE** **JOB TITLE**:Human Resources Business Partner Executive...

  • HRbp Executive

    hace 14 horas

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS SEARCHING FOR A HRBP EXECUTIVE** **JOB TITLE**:Human Resources Business Partner Executive...

  • Senior Executive Administrative Assistant to The

    hace 4 días

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Sr Executive Administrative Assistant functions as a personal assistant to the GSS SVP & Site Leader and manages a wide array of advanced...

  • Process & Compliance Owner

    hace 7 meses

    Heredia, Costa Rica Equifax A tiempo completo

    This position owns the design, implementation, and maintenance of the process to ensure operational excellence within all leadership layers of the supported organizations. Key tasks include but are not limited to, documentation of the process, training of new and existing leaders, monitoring compliance, and reporting to senior management. **What you’ll...

  • Digital Trademarketing Engagement Executive

    hace 14 horas

    Heredia, Costa Rica Philip Morris International A tiempo completo

    Be part of a revolutionary change! At PMI, we’ve chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Who we’re looking for We are looking for a...

  • Senior Account Executive

    hace 7 meses

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • People and Culture

    hace 14 horas

    Heredia, Costa Rica Philip Morris International A tiempo completo

    Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The scale of our transformation means we’re...

  • Business Process

    hace 14 horas

    Heredia, Costa Rica Citi A tiempo completo

    This role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that validates the accuracy of reported transactions, including data attribute values reported or that are used to support the reporting of underlying transactions, as well as a transaction’s overall conformance...

  • Business Process Manager

    hace 7 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Latam Kyc Operations Client Executive

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    **The Institutional Clients Group (ICG) KYC Ops Client Executive is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know...

  • Sr Business Process Analyst

    hace 7 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sr. Technology PMO Analyst

    hace 7 meses

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    At Sysco we are driving digital transformation through our Recipe for Growth strategy, and we are dependent on the efficiency with which our Technology organization can deliver leading-edge products to achieve our goals. The Sr. Technology PMO Analyst is key to enabling efficient and effective ways of working across our transformational portfolios, through...

  • Executive Assistant

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Senior Administrative Asst provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks. **Responsibilities**: - Directly supports a C15 level manager and generally supports...

  • Executive Assistant

    hace 6 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Executive Assistant

    hace 7 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Executive Assistant

    hace 7 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Executive Chef

    hace 7 meses

    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24098771 **Job Category** Food and Beverage & Culinary **Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Accountable for overall...