Business Process Manager

hace 2 semanas


Heredia, Costa Rica ServiceNow A tiempo completo

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:

- Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
- Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
- Help personalize and humanize the customer experience while at the same time accomplishing future business scalability
- Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication
- Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey
- Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers
- Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
- Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
- Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape
- Participate in User Acceptance testing and recommend improvements.
- Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.

**Qualifications** To be successful in this role you have**:

- 8+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences
- Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences
- Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem
- Experience with business process optimization and scalability with CX platforms / solutions
- Ability to tell our digital transformation story to our top customers world-wide
- Ability to determine the best investments for the future
- Experience analyzing business situations and working within a group environment to provide efficient software solutions
- Experience in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
- Experience completing multiple, complex technical projects
- Should enjoy working in a collaborative environment
- Experience designing optimized customer experiences in either CSM, CRM, or HCM
- Comfortable presenting solutions to large audiences and senior executives in person, virtual, and webinars
- A willingness to take on tasks that sometimes would fall outside of their scope
- The ability to create ideas for how our digital experiences can make our customers more successful

FD21
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.



  • Heredia, Costa Rica Citi A tiempo completo

    Business & Travel Shared Services (BTSS) operates ten core services for Citi across 80 countries and with over 2,000 resources, impacting nearly every Citi employee. Our services include Mail & Distribution, Managed Print Devices, Archiving, Marketing, Global Travel, Corporate Credit Card, Fleet, Ground Transportation, Transaction Print along with a host of...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Job Summary The Senior Manager, Business Performance Improvement, is responsible for planning, managing, and driving large scale improvement programs. The Sr. Manager partners with functional leaders to understand priorities and plan the project work necessary to meet goals. Actively identifies opportunities for automation and focuses on operational...

  • Business Process Mgr

    hace 3 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Business Process Engineer

    hace 3 semanas


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Process Engineer role entails analyzing and documenting current business processes to pinpoint inefficiencies, bottlenecks, and areas requiring improvement. They will closely collaborate with stakeholders across departments to redesign processes, aiming to elevate efficiency, effectiveness, and overall business performance. Key Responsibilities: -...

  • Manager, Process Eng

    hace 2 semanas


    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Onsite**Onsite Location(s)**:Heredia, H, CR**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health....


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Ariba Buying Process Manager We are currently looking for a dynamic individual as a Ariba Buying Process Manager for Corporate Purchasing at our Corporate Purchasing Department, Heredia, Costa Rica. As the proficient user of Ariba Buying, you will suggest, plan, and implement changes. You will promote alignment by understanding and...

  • Project Manager

    hace 2 semanas


    Heredia, Costa Rica World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of...

  • Project Manager

    hace 1 semana


    Heredia, Costa Rica World Business Lenders, LLC A tiempo completo

    About World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third...

  • Business Risk Manager

    hace 3 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Business Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...


  • Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Analyst, Sr Business Process**: - Remote Eligible: Remote in Country- Onsite Location(s): Heredia, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    The Iteration Manager, Business Intelligence will coordinate initiatives across multiple product teams. They will utilize agile principles and methodologies to ensure product teams function in an efficient manner. This position will ensure product teams understand and adhere to defined agile processes, remove impediments, and provide communication across...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    **RESPONSIBILITIES**: Technology and Automation Collaborate with cross-functional stakeholders to identify, synthesize, and analyze business requirements to implement solutions using appropriate business technology platforms such as Salesforce, Robotic Process Automation (Blue Prism), and Alteryx Work with technology business partners to translate...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...


  • Heredia, Costa Rica Databricks A tiempo completo

    MKTQ125R25The Databricks Marketing team is opening a new role to help unlock new revenue opportunities through data-driven strategy, planning and performance management. You will help marketers at all levels to make better decisions so that they can achieve their business results, improve customer outcomes, and drive efficient long-term growth. In this role,...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: SAP Business Process Owner (BPO) (Heredia, Costa Rica) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We...

  • Project Manager

    hace 2 semanas


    Heredia, Costa Rica World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.based company with a 100% remote workforce. This is a remote Contract/Consultant position....

  • Business Process Mgr

    hace 1 semana


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Assistant Finance Manager

    hace 4 semanas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A**N **ASSISTANT FINANCE MANAGER** - **BUSINESS CONTINUITY PLAN** **SENIORITY LEVEL**: Junior...