Transformation Leader

hace 15 horas


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

Are you a results-driven professional seeking a challenging role that leverages your expertise in process improvement and transformation? At Cognizant, we have an exciting opportunity for a skilled Transformation Leader to join our team.

About the Role

We are looking for a highly motivated individual with 10+ years of experience in process improvement and transformation. As a Transformation Leader, you will lead process improvement and transformation projects, mentor Black-belt Lean projects, and drive realization of target FTE and non-FTE benefits at the account level/business unit level.

  • Lead process improvement and transformation projects, leveraging your expertise in handling large sets of data and conducting data analysis.
  • Mentor Black-belt Lean projects and develop strategic plans to drive business growth.
  • Drive realization of target FTE and non-FTE benefits at the account level/business unit level, working closely with senior leadership and operating leaders.

Responsibilities include:

  • Designing continuous improvement programs to exceed client expectations.
  • Reviewing and assessing current processes, systems, technology, and designing future state process flows.
  • Implementing Robotic Process Automation and artificial learning programs, platform enhancements, and measuring business impact post-implementation.
  • Handling multiple clients and stakeholders, demonstrating a keen understanding of changes in customers' businesses and adjusting the value proposition accordingly.

You will also be responsible for:

  • Building systems to leverage synergies from different business units/Cross-functional teams to deliver commitments (Automation/Analytics/IT/Operations/Risk etc.).
  • Communicating all relevant information about the business in decision-making forums, ensuring decisions are made in full knowledge of the issues.
  • Representing the organization in appropriate forums and communicating effectively across cultures and with global customers/stakeholders.
About You

To be successful in this role, you must have:

  • 10+ years of relevant experience in process improvement/transformation roles preferably in Contact centers.
  • Certification as a Black Belt from a reputed organization with excellent command in Lean/Six Sigma methodology.
  • Expertise and end-to-end experience in implementing RPA automation/analytics/AI/process improvement and contact center telephony.
  • Excellent logical/analytical skills and ability to independently develop solutions for complex business functionalities.
  • Adeptness in MS Office tools and excellent communication skills.
What We Offer

We offer a highly competitive salary package of $120,000 - $180,000 per year, depending on experience, along with ongoing support and funding for training and development plans. Our benefits include:

  • Ongoing support and funding for training and development plans.
  • Competitive salary package: $120,000 - $180,000 per year.
  • Opportunity to work for leading global companies.
  • Committed to respecting human rights and building a better future by helping minds and the environment.

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