Transformation Leader
hace 15 horas
Are you a results-driven professional seeking a challenging role that leverages your expertise in process improvement and transformation? At Cognizant, we have an exciting opportunity for a skilled Transformation Leader to join our team.
About the RoleWe are looking for a highly motivated individual with 10+ years of experience in process improvement and transformation. As a Transformation Leader, you will lead process improvement and transformation projects, mentor Black-belt Lean projects, and drive realization of target FTE and non-FTE benefits at the account level/business unit level.
- Lead process improvement and transformation projects, leveraging your expertise in handling large sets of data and conducting data analysis.
- Mentor Black-belt Lean projects and develop strategic plans to drive business growth.
- Drive realization of target FTE and non-FTE benefits at the account level/business unit level, working closely with senior leadership and operating leaders.
Responsibilities include:
- Designing continuous improvement programs to exceed client expectations.
- Reviewing and assessing current processes, systems, technology, and designing future state process flows.
- Implementing Robotic Process Automation and artificial learning programs, platform enhancements, and measuring business impact post-implementation.
- Handling multiple clients and stakeholders, demonstrating a keen understanding of changes in customers' businesses and adjusting the value proposition accordingly.
You will also be responsible for:
- Building systems to leverage synergies from different business units/Cross-functional teams to deliver commitments (Automation/Analytics/IT/Operations/Risk etc.).
- Communicating all relevant information about the business in decision-making forums, ensuring decisions are made in full knowledge of the issues.
- Representing the organization in appropriate forums and communicating effectively across cultures and with global customers/stakeholders.
To be successful in this role, you must have:
- 10+ years of relevant experience in process improvement/transformation roles preferably in Contact centers.
- Certification as a Black Belt from a reputed organization with excellent command in Lean/Six Sigma methodology.
- Expertise and end-to-end experience in implementing RPA automation/analytics/AI/process improvement and contact center telephony.
- Excellent logical/analytical skills and ability to independently develop solutions for complex business functionalities.
- Adeptness in MS Office tools and excellent communication skills.
We offer a highly competitive salary package of $120,000 - $180,000 per year, depending on experience, along with ongoing support and funding for training and development plans. Our benefits include:
- Ongoing support and funding for training and development plans.
- Competitive salary package: $120,000 - $180,000 per year.
- Opportunity to work for leading global companies.
- Committed to respecting human rights and building a better future by helping minds and the environment.
-
Learning Design Leader
hace 6 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Cic Leader Costa Rica
hace 7 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Agile Program Specialist
hace 8 meses
Heredia, Costa Rica First Factory, Inc. A tiempo completoFirst Factory is looking for an Agile Program Specialist to join our team. This position will have a passion for agility with excitement to level up their skills to help our organization adopt agile working methods. You will facilitate the learning and growth of cross-functional teams in developing an Agile/Scrum mindset, continuously improving practices in...
-
Data Governance Foundation Group Manager Svp
hace 6 meses
Heredia, Costa Rica Citi A tiempo completoThe Controllers Transformation organization is looking for a dynamic individual to help shape the future of the Finance organization. As part of Citi Finance’s transformation program, the Controllers Transformation team is charged with leading Finance’s efforts to provide accurate information of the highest quality to our customers, shareholders and...
-
Senior Program Delivery Manager
hace 6 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo7+ years of tax, finance or a related analytical field experience - 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience - 6+ years of creating process improvements with automation and analysis experience - 5+ years of directly managing and leading a team of 5+ members experience - 7+ years of finance or a related analytical field...
-
Procure-to-pay Business Analyst Lead
hace 6 meses
Heredia, Costa Rica Sysco Costa Rica A tiempo completoThis role supports Global Finance Transformation, the person will be responsible for the development, testing and implementation of technology to support finance process improvements. **Objective of this role**: - Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data. - Serve...
-
Head of Talent Acquisition
hace 6 meses
Heredia, Costa Rica British American Tobacco A tiempo completo. **BAT is evolving at a pace like no other organization.** **To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!** **WE ARE LOOKING FOR A **HEAD OF TALENT ACQUISITION** **SENIORITY LEVEL**:Senior Level **FUNCTION**:Global Business Service...
-
Servicenow Architect
hace 6 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...
-
Global Learning and Development
hace 6 meses
Heredia, Costa Rica Cognizant A tiempo completoAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...
-
Fp&a Commissions Manager
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoCompany Description **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home...
-
Senior Financial Analyst
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.** **Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A SENIOR FINANCIAL ANALYST** **SENIORITY LEVEL**:Experienced - Non-Management...
-
Business Analyst
hace 6 meses
Heredia, Costa Rica T&TA de Centroamérica A tiempo completoAre you someone interested in working in an agile start-up environment while leveraging the brand recognition, solution capabilities and global reach of one of the world’s largest IT corporations? The Emerging Compute Solutions team operates in a highly dynamic landscape with a product portfolio that encompasses commercial services, analytics and machine...
-
Application Developer
hace 6 meses
Heredia, Costa Rica IBM A tiempo completo**Introduction** As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally,...
-
Application Developer
hace 7 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally,...
-
Internal Consulting, Vp
hace 6 meses
Heredia, Costa Rica Citi A tiempo completo**ROLE DESCRIPTION** The Vice President is a key role in Citi’s Internal Consulting organization. The major roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage...
-
Technical Architect Salesforce Marketing Cloud
hace 6 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...
-
Operations Accounting Analyst
hace 6 meses
Heredia, Costa Rica Citi A tiempo completoThe Ops Accounting Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
-
Internal Consulting Solutions Vp
hace 7 meses
Heredia, Costa Rica Citi A tiempo completoThe Vice President is a key role in Citi’s Internal Consulting organization. **The major roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi employees at...
-
Finance Project Manager
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Project Management Schedule: Full Time **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power...
-
Finance Project Manager
hace 6 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a...