Servicenow Architect

Introduction

As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities

Your day in the role will include...
- Defines, details and scopes the technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint.
- Understands client's business challenges and offering solution to address business needs.
- Recommend experience in designing workflow rules to implement business processes.
- Being familiar with executing system and user acceptance testing, user adoption, managing change and training methods.
- Provides advisory to clients on ServiceNow Customer Journey with ServiceNow as their Enterprise Service Management Platform
- Actively participate in understanding customer problems.

Required Technical and Professional Expertise
- More than 5 years of ServiceNow Development Experience and over 3 years of Solution Architect Role.
- Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
- Extensive experiences in deploying ServiceNow ITOM aligned with ServiceNow Best Practices. Maintains discovery health, audit skills and need detailed oriented capabilities.
- Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions.
- Experience coordinating with other ITSM process owners to ensure proper ITOM integrations.

Preferred Technical and Professional Expertise
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution.
- Large program experience leading end-to-end architecture and design
- Experience helping customers deploy and see the value of the products they have purchased.
- ServiceNow ITOM certification

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?