Canada Backoffice Content Developer/trainer
hace 5 meses
A Training Specialist is effectively responsible for learning & becoming proficient in assigned processes. This person will not only deliver training as needed but also will be in charge of assessing knowledge among the trainees and communicating results on a regular basis to all the parties involved. A trainer will be responsible for overseeing all day-to-day efforts of maintaining all documentation up to date. Plan, coordinate and monitor the flows of all processes as new associates are hired. Trainer will hold continues calibration meetings with all Business Owners, Subject Matter Experts, Team Leads and Supervisors on any modification of processes & communicate those accordingly.
**What you’ll do**
- Provides all standard operation procedure and manual to new hires staff and any tools that may be required to accomplish the training. Include procedures, processes, product, and client training in the classroom may use virtual/web.
- The new hires will be tested and feedback giving to supervisory staff as well as Senior Management for calibration of class
- The trainer follows up and reviews new hires' performance with the supervisory staff to accomplish learning curves (production & quality).
- Evaluates new hires knowledge and understanding and to reinforce any potential weaknesses that might require additional training. Works with QA to develop action plans for Outliers.
- Assist Training Manager in creating assessments to leverage knowledge among agents.
- Creates, updates and archives knowledge based articles for the Canada team.
**What experience you need**
- QA and Operational target:
**Back office - Maintenance**:Service Level 65% QA 98% Occupancy 75% Utilization 87%. **Back office
- **Consumer Relations**:Service Level 95% QA 97% Occupancy 75% Utilization 87%
**GCC/GCS **-QA95%, AHT 750, y CSAT 90%
**Assistel **-QA 85%, CSAT 85-90%, AHT 1800 seconds, Adherence 90%
- English Level B2 or more and/or French level B2 or more.
**What could set you apart**
- Previous teaching experience is a plus
-
Operations Trainer
hace 5 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Aem Developer
hace 5 meses
Heredia, Costa Rica SGF Global A tiempo completo**AEM Developer (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a AEM Developer, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelors in Computer Science or equivalent work experience - 2 to 4 years years of experience - Solid experience with CQ5 building blocks including templates, components, dialogs, widgets, and...
-
AEM Developer
hace 1 mes
Heredia, Costa Rica NTT DATA Services A tiempo completoReq ID: 300462 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a AEM Developer to join our team in Heredia, San José (CR-SJ), Costa Rica (CR). Position overviewAs an AEM Developer,...
-
AEM Developer
hace 4 semanas
Heredia, Costa Rica NTT DATA Services A tiempo completoReq ID: 300462 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a AEM Developer to join our team in Heredia, San José (CR-SJ), Costa Rica (CR).NTT DATA currently seeks an AEM...
-
Senior Trainer
hace 5 meses
Heredia, Costa Rica Experian A tiempo completoJob Description Role Summary You will facilitate system transfer and knowledge processing by organizing and conducting training programs and creating multiple documentation types, such as training programs, user manuals for OTC Billing, and Billing system guides. Collaboration with subject matter experts (SMEs) and other teams ensures accuracy...
-
Framework - Sr. Automation Developer I
hace 5 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: **Responsibilities**: - Works closely with Solution Architect in understanding the functional and technical design. - Creates and maintains Process Definition Documents (PDD) with supervision from Business Analysts as needed. - Develops and configures automation processes as per the solution design document (SDD) to meet defined requirements in...
-
Technical Curriculum Developer
hace 5 meses
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Finance Training Developer
hace 5 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.** **Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A FINANCE TRAINING DEVELOPER** **SENIORITY LEVEL**:Junior Level **FUNCTION**: DBS - GBS...
-
Front End Developer
hace 6 meses
Heredia, Costa Rica Hangar Worldwide A tiempo completo**You will** - Responsible for translating graphic designs delivered in composition documents into standard-compliant HTML and CSS - Work closely with Creative, Business, Technology and QA teams to ensure quality and punctual web development - Translate graphical designs and wireframes into fully styled markup code - Implement technical solutions following...
-
Frontend Website Developer
hace 5 meses
Heredia, Costa Rica Hakkoda A tiempo completo**ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...
-
Sr Marketing Operations Manager, Amazon Devices
hace 5 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of professional non-internship marketing experience - Experience managing teams - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience driving direction and alignment with cross-functional teams Key job responsibilities - Manage a team of...
-
Training and Knowledge Management Specialist
hace 5 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...
-
Training and Knowledge Management Specialist
hace 5 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...
-
Learning & Development Specialist -part Time
hace 5 meses
Heredia, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. JLL supports the Whole You, personally and professionally. Learning & Development Specialist What this Job Involves? **Job Summary**: As a key member of the JLL Business Services (JBS) team, the purpose of this role is to ensure robust employee upskilling and development through targeted learning...