Service Desk Trainer

Job Summary: The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process. This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees’ performance, employee feedback,...

The team leader is responsible to ensure the support coverage for Express and eCS business units in the Americas region. This covers both business requirements as well as team requirements. **Responsibilities**: - Serves as a change leader; innovates and instills in his/her teams an appreciation for thinking outside of the box, questioning the status quo,...

**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

Job Summary: We’re looking to expand our existing training team by incorporating a new experienced trainer into our Center of Excellence! The trainer will be responsible for creating, coordinating and delivering training to new hires & existing employees, as well as partnering with the current trainers for methodology standardization and continuous...

Job Summary: The Trainer will report to the COE Operation Manager and will be responsible for the new hire training, preparation and evaluation. Day to day training of employees including the teaching of any upgrades or revisions to processes and programs. The Trainer is also responsible for the account general communication (communication officer). All new...

Job Summary: The Trainer will report to the Training and Quality Supervisor and will be responsible for the new hire training, preparation and evaluation. Day to day training of employees including the teaching of any upgrades or revisions to processes and programs. The Trainer is also responsible for the account general communication (communication...

Service Desk-IT Support, quién realizará las siguientes funciones: Experiência y excelentes habilidades de resolución de problemas de hardware y software. Comprensión del sistema operativo Windows. Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets. Experiência en la resolución de problemas de TI por teléfono/correo...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) - 6 months of Desktop Support w/increasing responsibilities - 6 months of Knowledge Management - 6 months of ServiceNow (or equivalent ITIL Incident tracking - Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365,...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...

A Training Specialist is effectively responsible for learning & becoming proficient in assigned processes. This person will not only deliver training as needed but also will be in charge of assessing knowledge among the trainees and communicating results on a regular basis to all the parties involved. A trainer will be responsible for overseeing all...

Job Summary: The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead. The SDSME must build services relationship with peers...

Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

Job Summary: The purpose of the Team Lead, Employee Service Desk is to lead daily tasks related to analysis, execution, and support of the HR Employee Service Desk area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task...

**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Department Workplace Services Role/Responsibilities Technical Trainers prepare and maintain technical training programs that...

**SERVICE LEAD KNOWLEDGE MANAGEMENT** As Service Lead Knowledge Management you will spend significant portion of time leading knowledge management (KM) initiatives, chatbot improvements and supporting others in sharing their knowledge mainly across the 4 Service Desk locations (Prague, Cyberjaya, San Jose and Chennai). You are expected to raise and maintain...

Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as...

Conduct and arrange on-the-job training for new hires and current employees in Operational Areas; including procedures, processes, product, and client training, and maintain up-to-date manuals, scripts, and other job aid documents. _ **What you’ll do**: - Provide general instructional training in a classroom or virtual setting on processes and products...

Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...