IT Specialist

hace 2 semanas


Alajuela, Alajuela, Costa Rica Expeditors A tiempo completo
Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder


Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.


  • 18,000 trained professionals
  • 300+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description:

Major Duties and Responsibilities

  • Execute Regular IS Basic Tasks to keep the systems up & running
  • Ensure adherence to Company policies and procedures
  • Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
  • Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
  • On call for afterhours IS issues
  • Asset Management such as purchasing, shipping, tracking and maintenance
  • Prepare and execute the annual tactical business plan for IS department
  • Provide technical assistance to clients

Qualifications:

REQUIRED

  • More than 5 years of Technical Support experience.


English
  • Spanish Language (Oral and writing 90 % or higher), (B2+ or above).
  • Bachelor degree or advanced University student in Computer Science, Systems engineering or any other technical related career.
  • Effective communicator (verbal and written; followups).
  • Exceptional customer service potential
  • Exceptional organization (time management, task prioritization).
  • Sense of urgency and selfmotivated.
  • Self-Development (personal investment: actively learning and improving their technical skills).
  • Company policy compliance
  • Internal controls (e.g. identity management).
  • IT policy enforcement (experience).

EXEMPLARY

  • Ticket management or helpdesk experience.
  • Budgeting experience.
  • IT procurement experience (vendor management).
  • IT asset management experience (inventory).
Additional Information

TECHNICAL REQUIREMENTS

REQUIRED

  • Advanced PC hardware knowledge (A+ preferred).
  • Advanced Windows client knowledge (Windows 710).
  • Basic PC imaging and deployments (PXE or Windows).
  • Basic networking (LAN/WAN, switch, router, RJ45, wireless).
  • Advanced Windows Server knowledge (install, configure, Active Directory, DNS, IIS, Exchange, Skype, SCCM), Data Base knowledge is a plus.
  • Knowledge in remote administration tools (RDP/terminal services, VNC, telnet/SSH).
  • Mobile device proficiency (iOS and Android).

EXEMPLARY

  • Server backup administration.
  • Experience with ERP software administration (Exactus/Softland is a plus).
  • Intermediate PC imaging and deployments (litetouch deployments, SSCM / MDT, PXE booting).
  • Intermediate virtualization (VWware, Hyper-V, Virtual Box).
  • Advanced troubleshooting tools (SysInternals, chkdsk, Wireshark, MemTest).
  • Basic cybersecurity (antivirus, disk encryption, data scrubbing, social engineering).
  • Linux operating system knowledge.
  • Printer/copier setup and troubleshooting.
  • Intermediate networking (VPN, TCP/IP, OSI model, routing protocols, fiber, WAN circuits, RF warehouse networking).
  • PowerShell or other scripting experience.
  • Basic server room infrastructure (wiring, racks, patch panels, UPS).
  • Phone system (PBX) (configuration and maintenance).
  • Audio visual equipment troubleshooting (projectors, TVs, slide advancers, microphones).
  • Disaster recovery and high availability (DR/HA) experience.

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