Sr. Customer Service Specialist

hace 2 semanas

Alajuela, Costa Rica RIVERPOINT MEDICAL LLC A tiempo completo

Riverpoint Medical is looking to hire a **Senior Customer Solutions Specialist.** At Riverpoint you will be part of the process that brings great technology and manufacturing to the Medical, Dental and Veterinary markets. We specialize in the design and manufacturing of premium medical devices. Our ingenuity can be found in our suture technologies, sports medicine fibers and anchors, surgical lighting, and special needle technologies. The **Senior Customer Solutions Specialist** will be an advocate for internal and external customers. The department aims to deliver proactive and immediate support as it pertains to order processing, customer satisfaction and more. Set accurate order expectations for our customers by working with various internal departments in understanding the production process. The buck starts and stops with us, take ownership making sure customer issues are resolved. Understand the ripple effect, everything we do affects several entities, we need to be proactive in finding solutions and involving appropriate teams when necessary.**Duties & Responsibilities**:

- Input and track orders via Riverpoint’s ERP, IQMS.
- Work with internal departments such as Production, Planning and Logistics; proactively communicate recovery dates for past due items or items facing delays.
- Provide premium level service to customers; cultivate and deepen client relationships and partnerships.
- Present and deliver information to customers, open order reports and shipping reports.
- Manage returns in conjunction with the Quality team, processing RMA’s and assessing trends for improvements.
- Provide regular updates to Sales Team and customers on progress of orders.

**Education and Qualifications**
- Fluent in English & Spanish
- Minimum 2 years Sales, Customer Service or Order Administration experience
- Strong organizational skills and attention to detail
- Excellent communication skills
- High School Diploma, Associate or bachelor’s degree preferred

  • Sr. Customer Service Specialist

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica RIVERPOINT MEDICAL LLC A tiempo completo

    Riverpoint Medical is looking to hire a Senior Customer Solutions Specialist. At Riverpoint you will be part of the process that brings great technology and manufacturing to the Medical, Dental and Veterinary markets. We specialize in the design and manufacturing of premium medical devices. Our ingenuity can be found in our suture technologies, sports...

  • Deployment Specialist

    hace 1 semana

    Alajuela, Costa Rica UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Telecommunication Specialist I

    hace 4 semanas

    Alajuela, Costa Rica Abbott A tiempo completo

    The Opportunity This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. As the Customer Service Telecommunication Specialist I, you’ll have the chance to...

  • Deployment Specialist

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Telecommunication Specialist I

    hace 3 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Customer Excellence Exports Specialist

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica The Kraft Heinz Company A tiempo completo

    Description Customer Excellence Exports Specialist Ensure exceptional customer service level in the CARICAM Exports business by providing customer support, addressing inquiries from internal (Commercial, S&OP, logistics) and external customers, resolving order management and logistics issues. Analyzing and addressing future service risks in the...

  • Customer Excellence Exports Specialist

    hace 4 semanas

    Alajuela, Costa Rica The Kraft Heinz Company A tiempo completo

    Description Customer Excellence Exports Specialist Ensure exceptional customer service level in the CARICAM Exports business by providing customer support, addressing inquiries from internal (Commercial, S&OP, logistics) and external customers, resolving order management and logistics issues. Analyzing and addressing future service risks in the...

  • Customer Service Telecommunication Specialist I

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Customer Service Telecommunication Specialist I

    hace 4 semanas

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Customer Service Telecommunication Specialist I

    hace 4 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life....

  • Sr Safety Specialist

    hace 4 semanas

    Alajuela, Costa Rica Abbott A tiempo completo

    The Opportunity This position works out of our Costa Rica – Alajuela location in the Electrophysiology Division. In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. As the...

  • Sr Safety Specialist

    hace 2 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Sr Safety Specialist

    hace 4 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life....

  • Sr Safety Specialist

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Sr Safety Specialist

    hace 4 semanas

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Sr Talent Acquisition Specialist

    hace 2 meses

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **Sr Talent Acquisition Specialist** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and...

  • Customer Service

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    Main responsibilities: Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear notetaking; accurately and thoroughly reporting callers' product experiences. Documents patient and clinic system complaints by preparing Field...

  • Sr. Regulatory Affairs Specialist

    hace 1 semana

    Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: Sr. Regulatory Affairs Specialist Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...

  • Sr Talent Acquisition Specialist

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    Sr Talent Acquisition SpecialistAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self...

  • Sr. Regulatory Affairs Specialist

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica Philips A tiempo completo

    Job Title: Sr. Regulatory Affairs SpecialistPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...