Customer Service Supervisor

hace 2 días

Alajuela, Costa Rica Ecolab A tiempo completo

Ecolab is seeking a** Customer Service Supervisor (CSS)** to become part of our dynamic team with commitment to operational excellence and customer obsessed.
A CSS leads a culture of systematic issues analysis, improving customer satisfaction and implementing dynamic solutions.
**What's in it For You**:

- Be recognized for meeting goals, and secure opportunities for advancement
- Sharpen your professional business acumen
- Work for a stable, growing, global Fortune 500 company
- Comprehensive benefits package starting day 1 of employment.
The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
**What You Will Do**:

- Leading and development of associates.
- Responsible for the monitoring, coordination and evaluation of the Customer Service Team.
- Develop and achieve performance goals and objectives in line with the vision of the organization.
- Execute supervisory responsibilities based on Ecolab's policies and procedures; as example (but not limited): interviewing, training, meetings, KPI Preparation and exposure, reviewing employee performance, and conflict resolution.
- Maintain customer satisfaction, identifies performance issues and recommend solutions to resolve them.
- Execute Work Process Improvement to analyze opportunities.
- Oversees assigned customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
- Work as a team with other Supply Chain Organizations to ensure customer satisfaction.
- Work under regional standards adapting best practices, standardization and process documentation.
- Management of SLA (Service Level Agreements).
- Identifying and eliminating barriers to accuracy, productivity, and quality.
- Displays a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
- Monitor and evaluate Associate performance against goals and behaviors, and coach as appropriate.
**Minimum Qualifications**:

- Business Administration degree or equivalent
- 2+ years of experience in leading large teams.
- 4 years of Customer Service experience.
- English level: B2 or Advanced.
Strong oral and written communication skills
- Excel proficiency (Pivot table, formulas, etc)

**Preferred Qualifications**:

- Experience with JDE
- Ability to work independently in a multi-division environment.
- Experience with Microsoft Office Suite software (Excel, Word, Access, Outlook, PBI)
**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.
We are committed to fair and equal treatment of associates and applicants.
We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.
In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.
Ecolab is a place where you can grow your career, own your future and impact what matters.

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