Customer Service Telecommunication Specialist I

hace 6 meses


Alajuela, Costa Rica Abbott Laboratories A tiempo completo

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**The Opportunity**

This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Customer Service Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.

**What You’ll Do**
- Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
- Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
- Perform outbound calls to Sales Representatives to confirm receipt of case information
- Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.

**Required Qualifications**
- High school degree.
- +1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- This position is office based.
- Language Proficiency Fully Bilingual (English and Spanish) **C1**

**Preferred Qualifications**
- Experience in the biotech, bio-instruments or medical devices industries.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.



  • Alajuela, Costa Rica Abbott A tiempo completo

    The Opportunity This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies. As Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    We are seeking a highly skilled Customer Service Telecommunication Specialist to join our team at Abbott Laboratories in Alajuela, Costa Rica. This is an exciting opportunity to work in a dynamic contact center environment, supporting sales representatives, physicians, and hospital personnel with patient tracking information and troubleshooting...


  • Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    A Comprehensive Overview Abbott is currently seeking a highly skilled Telecommunication Specialist I to join our team at the Aerocentro location in Alajuela, Division of CRM, Cardiac Rhythm Technologies. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to hospital staff, Sales...


  • Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    About This OpportunityWe are seeking a skilled Customer Service Representative I to join our team in Zona Franca Coyol, Alajuela. This role will involve working independently with minimal supervision, managing accounts that require special expertise, and facilitating complex customer service requests.Key ResponsibilitiesReceive, verify, and process purchase...


  • Alajuela, Costa Rica Abbott A tiempo completo

    The Opportunity This position works in Zona Franca Coyol, Alajuela, Building B44, location in the Division of CRM, Cardiac Rhythm Technologies. As Customer Service Representative I, you’ll have the chance to work in a Independently, with minimal supervision, manages accounts that require special expertise. Facilitates and resolves complex customer...


  • Alajuela, Costa Rica Abbott A tiempo completo

    The Opportunity This position works in Zona Franca Coyol, Alajuela, Building B44, location in the Division of CRM, Cardiac Rhythm Technologies. As Customer Service Representative I, you’ll have the chance to work in a Independently, with minimal supervision, manages accounts that require special expertise. Facilitates and resolves complex customer...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    Main ResponsibilitiesWe are seeking a highly skilled Customer Service Specialist to join our team at Abbott Laboratories. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key ResponsibilitiesReceive, verify, and process purchase orders, and/or coordinate the distribution...


  • Alajuela, Alajuela, Costa Rica Riverpoint Medical Llc A tiempo completo

    Job Description:At Riverpoint Medical LLC, we are seeking a Senior Customer Solutions Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our internal and external customers.Responsibilities:Input and track orders via Riverpoint's ERP, IQMS, ensuring accurate and...


  • Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    About the OpportunityThis role is based in our Alajuela location, within the Division of CRM, Cardiac Rhythm Technologies at Abbott.


  • Alajuela, Alajuela, Costa Rica Tactical Back Office A tiempo completo

    **Key Responsibilities**Language Skills: We are looking for a highly skilled professional with excellent Spanish and English communication and comprehension skills, both written and spoken.Customer Service Experience: Must have experience in customer service fields such as customer service, helpdesk, technical support, collection, or billing.Education and...


  • Alajuela, Costa Rica RIVERPOINT MEDICAL LLC A tiempo completo

    Riverpoint Medical is looking to hire a **Senior Customer Solutions Specialist.** At Riverpoint you will be part of the process that brings great technology and manufacturing to the Medical, Dental and Veterinary markets. We specialize in the design and manufacturing of premium medical devices. Our ingenuity can be found in our suture technologies, sports...

  • Customer Service

    hace 6 meses


    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **Main responsibilities**: - Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences. - Documents patient and clinic system complaints by preparing...


  • Alajuela, Alajuela, Costa Rica People Working Corp A tiempo completo

    At People Working Corp, we are dedicated to providing education and certification programs, and we seek a skilled IT Customer Service Specialist to join our team.Below are the key requirements for this role:Key Responsibilities:Resolve customer service inquiries while building a relationship with the customer and delivering exceptional service to improve the...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewAs a Global Customer Experience Specialist at 3M, you will play a crucial role in delivering exceptional service and results within the Customer Service Organization. Your primary objective will be to provide white glove service to customers through timely and accurate order management processing, education, and problem-solving.

  • Customer Service Expert

    hace 4 semanas


    Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we are seeking a highly skilled Customer Service Expert to join our team as a Conflict Resolution Specialist. As a valued member of our global team, you will be responsible for providing exceptional customer service and resolving high-severity issues in a timely and effective manner.The ideal candidate will have excellent communication and...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Operations Specialist to join our team at Abbott Laboratories. In this role, you will be responsible for receiving, verifying and processing purchase orders, and/or coordinating the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.Main...


  • Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    Abbott Opportunity This role is part of the Cardiac Rhythm Technologies Division, located in Zona Franca Coyol, Alajuela, Building B44. As a Customer Service Representative I, you will work independently with minimal supervision, managing accounts that require special expertise.You will be responsible for facilitating and resolving complex customer service...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    OverviewAt 3M, we offer an exciting opportunity for a talented professional to join our team as a Dedicated Customer Engagement Specialist. This role is ideal for someone with exceptional customer service skills and experience in sales or customer-facing roles.


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a leading healthcare company that creates innovative medical solutions to improve people's lives. As a global leader in cardiac rhythm technologies, we focus on developing cutting-edge products and services to treat heart arrhythmias.We're committed to fostering an inclusive and diverse work environment where our employees can grow,...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking a skilled Customer Service Specialist to join our team at Tek Experts. As a member of our Critical Situation Management & Escalation Team, you will be responsible for delivering world-class management of critical situations for premier enterprise customers.The ideal candidate will have a strong background in customer service, excellent...