Complaints Specialist Engineer 1

hace 2 semanas

Alajuela, Alajuela, Costa Rica Philips A tiempo completo

Job Title:
Complaints Specialist Engineer 1


Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.


The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.


In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips' purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.


You are responsible for


Conduct product investigation in the Device Analysis Area in order to confirm complaint reported by the customer and assign an As Analyzed code.

Clearly Document investigation findings, conclusions and justifications as part of the Complaint record Approves Device Analysis reports. Review appropriate criteria for complaints clousure. Collaborate with other internal groups to respond to product inquiries and issues. Triage complaint for potential safety; notify management or designee of potential safety cases. Conducts pre-decontamination visual inspection to devices prior to execute cleaning. Responsible to notify management and other required functions of investigation findings that are potential safety concerns. Responsible of decontamination of devices by cleaning, soaking and flushing with chlorine solution. Packing and Labeling devices once dry.

Responsible for executing continuous improvement projects within the laboratory in order to maximize lab performance and meet the company goals for complaint handling process.

Executes complaint reports in the Complaint Handling Tool in order to establish priorities and assist Manufacturing Engineering and Quality Engineering departaments with complaints DATA.

Completes validation of new pieces of equipment following established procedures, lead weekly meetings such as DPMOs as required.

You are a part of
Evaulate and resolve complaints, initiate CAPAs, analyze complaint data, other additional data as needed. Provide feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations.

To succeed in this role, you'll need a customer-first attitude and the following

  • Advance Student or graduated in Industrial Engineering, Electronic Engineering, Electromechanical Engineering, Quality Engineering or similar or a combination of equivalent job experience in related field. Advanced English knowledge.
  • 02 years of related experience in complaints processing and/or investigation in the Medical Device, Pharmaceutical, Biopharmaceutical industry.
  • Advanced English level
  • Basic understanding of FDA CFR
  • Exposure to Good Manufacturing Practices (GMP)
  • Experience with Complaints processing or direct role in handling/decontaminating biohazard product preferred
  • Clear and effective oral and written communication skills
  • Strong attention to detail and follow up skills
  • Strong organizational office skills
  • Ability to handle multiple priorities with tight deadlines

In return, we offer you


The opportunity to work in a multi modal Site with 4 different Business Units, and different technologies, which mean a learning experience for any professional looking forward to keep growing in the Medical Devices Industry.

Interaction and teamwork with external parties.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

  • We believe in the importance of impactful collaboration:_ There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
  • We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing th

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