Complaints Clerk
hace 2 semanas
Job Type:
Full-Time Overview:
Hi, we're SmileDirectClub, and we're big believers that everyone should have access to a smile they love. We also believe that you deserve a job you'll love. At SmileDirectClub, you'll help people change their lives - and in doing so, change your own.
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves.
There's a reward in knowing you're bringing about change for the better, and that your personal experience helps you create the best experience for others.
That's why we value our Team Members as much as our Club Members. We believe there's a piece of us in every smile we make. And that great companies are built person by person.Here's how:
Winning as a Team. Mentoring you forward works - because when you win, we all do.
Balancing for stability. Your physical, mental and emotional well-being matter.
Encouraging the real you. Bring your true self to work - so you can do your best work and feel your best with us every day.
Let's make smiles happen - starting with yours.
We're searching for a Complaints Clerk, reporting to the Complaint Handling TL- CR who will manage the evaluation, investigation and closure of customer complaints regarding into the complaint file in accordance with FDA requirements.
Responsibilities:
- Classify and evaluate Quality Management System (QMS) complaints, as applicable, in a timely manner, according to related documents.
- Assign potential root cause of QMS complaints according to predefined workflows (when possible) in order to generate data to feedback the company.
- Escalate to the Complaint Analysts I or II those complaints that are related to customers alleging any type of injury or malfunction that could lead to an injury.
- Trace QMS complaints to ensure due diligence has been performed to meet the immediate need of the customer.
- Be part of Special Projects and other duties as needed.
Qualifications:
- At least 6 months experience in the company in a clerical process (like Setup Clerk) with demonstrable good disciplinary records and good performance with applicable process indicators.
- Be currently in college (University) is a plus (BS/BA related field is preferred).
- English level B1+ as a minimum (able to effectively read and write in English).
- Good written communication skills
- Previous experience working in an ISO 13485 / FDA CFR 820 regulated environment is a plus.
- Previous experience working with complaint handling is a plus.
- Dental technician or related (plus).
- Adaptable to changes.
- Attention to detail; flexible, willing to work in an environment that requires effective interaction with other teams and team members.
Benefits of Joining the Club:
How we make you SMILE...
- Medical & Dental insurance
- 12 days of Paid Time Off accrued per year plus 1 Flexible Holiday to use yearly
- 1 PTO day in recognition of your Birthday
- TMSPP (Team Member Stock Purchase Program)
- Commuter, transportation and car wash benefits
- Life insurance coverage
- SmileWell wellness program focused on a holistic health approach, including nocost Team Member Assistance Program offering free mental health and other various services
- Team Member Rewards and Recognition programs
- Career Growth Opportunities: Promotion eligible after 6 months of proven success in role
- Collaborative work environment and positive culture including work/life balance initiatives
- Opportunities to grow within a fastpaced, innovative company
Company Profile:
Company Profile
SmileDirectClub created the first end-to-end solution for your smile.
An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue.
SmileDirectClub exists to help bridge that gap.
Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia.
We're an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.
- What is SmileDirectClub? Link here.
- How it works. Link here.
- What are our customers saying? Link here.
- What is our culture like? Link here.
- [ADL ONLY] A glimpse into our manufacturing facility in Antioch, Tennessee. Link here.
- Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.
