Complaints Specialist
hace 7 meses
**Job Type**: Full-Time Overview:
Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives - and in doing so, change your own.
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:
**Winning as a Team.** Mentoring you forward works - because when you win, we all do.
**Balancing for stability.** Your physical, mental and emotional well-being matter.
**Encouraging the real you.** Bring your true self to work - so you can do your best work and feel your best with us every day.
**Let’s make smiles happen - starting with yours.**
We're searching for a Complaints Specialist. The Complaints Specialist is responsible for overseeing the assessment, inquiry, and resolution processes concerning customer complaints. This requires thorough management of complaint files in strict alignment with FDA stipulations and guidelines.
**Responsibilities**:
- Classify and evaluate all Quality Management System (QMS) complaints, as applicable, in a timely manner, according to related documents.
- Assign potential root cause of QMS complaints according to pre-defined workflows (when possible) to generate data to feedback the company. Complete and close the complaint record for all events that are not related to customers alleging any type of injury or malfunction that could lead to an injury.
- Escalate to Complaint Analysts I or II those complaints that are related to customers alleging any type of injury or malfunction that could lead to an injury.
- Be part of Special Projects and other duties as needed.
Qualifications:
- Be currently in college (University) is a plus (BS/BA related field is preferred).
- English level B2 as a minimum (able to effectively read, understand and write in English).
- 0-2 years of equivalent work experience
- Previous experience working in an ISO 13485 / FDA CFR 820 regulated environment is preferred.
- Previous experience working with complaint handling (desirable).
- Dental technician or related (plus).
- Proficient in evaluating and managing customer complaints effectively.
- Knowledge of regulatory compliance.
- Skilled in data analysis and comprehensive reporting.
- Excellent communications skills.
- Attention to detail.
- Collaborative teamwork.
- Highly adaptable and flexible in dynamic work environments.
- Complaint Handling Experience.
- Dental Industry knowledge.
- Special projects.
Benefits of Joining the Club:
**How we make you SMILE...**
- Medical & Dental insurance
- 12 days of Paid Time Off accrued per year plus 1 Flexible Holiday to use yearly
- 1 PTO day in recognition of your Birthday
- TMSPP (Team Member Stock Purchase Program)
- Commuter, transportation and car wash benefits
- Life insurance coverage
- SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services
- Team Member Rewards and Recognition programs
- Career Growth Opportunities: Promotion eligible after 6 months of proven success in role
- Collaborative work environment and positive culture including work/life balance initiatives
- Opportunities to grow within a fast-paced, innovative company
Company Profile:
SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap.
Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.
- What is SmileDirectClub? Click Here
- How it works. Click Here
- What are our customers saying? Click Here
- What is our culture like? Click Here
- Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.
- Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws._
-
Complaints Specialist 2
hace 5 días
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Complaints Specialist 2 **In this role, you have the opportunity to** The Complaints Specialist (CS) performs investigations on Philips-Volcano returned product to address complaints and/or allegations of customer dissatisfaction. The CS will perform product analysis within the Failure Analysis Lab following good laboratory practices and...
-
Complaints Resolution Specialist
hace 3 semanas
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoAt SmileDirectClub, we believe in creating a positive impact on the world, one smile at a time. As a Complaints Resolution Specialist, you will play a vital role in helping us achieve this mission by overseeing the assessment, inquiry, and resolution processes concerning customer complaints.The ideal candidate will possess excellent communication skills,...
-
Quality Management Specialist
hace 2 meses
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Description:A Quality Management Specialist with expertise in product complaints is required to manage and resolve quality-related issues in LATAM. This role will act as a liaison between customers and manufacturing plants, ensuring timely responses and effective complaint resolution.Main Responsibilities:Receive and review complaints, collecting...
-
Complaints Specialist Engineer 1
hace 4 días
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Complaints Specialist Engineer 1 Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...
-
Business Analyst AR Complaints Specialist
hace 2 meses
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the Role:We are seeking a skilled Business Analyst to join our team as an AR Complaints Specialist. As a key member of our CIR team, you will play a crucial role in understanding business processes and procedures, analyzing data to resolve customer issues, and working with internal areas to ensure timely resolution.Primary Responsibilities:Complete...
-
Complaints and Returns Resolution Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout 3MAs a leader in innovation, 3M is a company that fosters curiosity, creativity, and collaboration among its employees.Compensation and BenefitsWe offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and...
-
Logistics Export Specialist
hace 6 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoCompany Overview3M is a leading multinational conglomerate that offers innovative solutions in various industries. Our company culture emphasizes employee well-being, diversity, and inclusion.Estimated Salary: $60,000 - $80,000 per year Job DescriptionWe are seeking a skilled Logistics Export Specialist to join our team. In this role, you will assist in the...
-
Customer Relationship Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob SummaryWe are seeking a highly skilled Customer Relationship Specialist to join our team. This is an excellent opportunity to work with a diverse group of people and make a meaningful impact in customer satisfaction.About the RoleIn this role, you will be responsible for collaborating with key stakeholders to resolve customer complaints and disputes. You...
-
Global Customer Service Operations Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Title:Global Customer Service Operations SpecialistAbout the Role:We are seeking a highly skilled Global Customer Service Operations Specialist to join our team at 3M. This individual will be responsible for delivering exceptional customer service and results within our Customer Service Organization.Key Responsibilities:Collaborate with cross-functional...
-
Help Desk Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleAs a Help Desk Specialist at 3M, you will play a crucial role in providing exceptional customer support to internal business partners and external customers. This is an exciting opportunity to join a dynamic team and make a meaningful impact.The Job DescriptionYou will be responsible for responding to a variety of inquiries and complaints,...
-
Equipment Maintenance Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica Abbott A tiempo completoJob SummaryWe are seeking a skilled Equipment Maintenance Specialist to join our team at Abbott in Alajuela, Costa Rica. As the ideal candidate, you will provide technical support to equipment utilized in manufacturing and supporting areas, by repairing and maintaining equipment.About the RoleThis is an on-site position with a compressed schedule of First...
-
Quality Complaint Management Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Title: Quality Complaint Management AnalystCompany Overview:3M is a leading multinational company that offers various programs to support its employees' well-being.Salary: $75,000 - $90,000 per year (estimated)Job Description:We are seeking a Quality Complaint Management Analyst to join our team in GSC Costa Rica. As a key member of our quality team, you...
-
Customer Service Operations Specialist
hace 1 semana
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob OverviewThe Customer Service Operations Specialist role is a vital part of 3M's Customer Service Organization. This position requires delivering high-quality service and results by providing exceptional support to customers through timely and accurate order management processing, education, and problem-solving.Key ResponsibilitiesServe as the primary...
-
Maintenance Equipment Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoWe are seeking a highly skilled Maintenance Equipment Specialist to join our team at Abbott Laboratories. As a key member of our maintenance department, you will play a critical role in ensuring the reliability and efficiency of our equipment.The ideal candidate will have 3 years of experience in equipment troubleshooting, improvements identification, and...
-
Patient Support Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the RoleWe are seeking a highly motivated Patient Support Specialist to join our team at Abbott Laboratories.Job SummaryThe successful candidate will provide exceptional support to patients, healthcare professionals, and internal stakeholders by answering inquiries, resolving issues, and documenting product experiences.Key ResponsibilitiesRespond to...
-
Senior Manufacturing Operations Specialist
hace 4 semanas
Alajuela, Alajuela, Costa Rica Abbott A tiempo completoCompany OverviewAt Abbott, we're dedicated to advancing the treatment of heart disease through breakthrough medical technologies.About the RoleThis position is based out of our Costa Rica – Alajuela location in the EP Division. We're seeking a skilled Senior Manufacturing Operations Specialist to join our team.Daily ResponsibilitiesAs a Senior...
-
Pricing Operations Specialist
hace 2 meses
Alajuela, Alajuela, Costa Rica 3M A tiempo completoPricing Operations ResponsibilitiesThe Pricing Operations Team provides administration and support for special prices to Marketing, Sales, and Customer Service personnel in the LATAM region.Key responsibilities include:Supporting and reviewing operational and performance data for Pricing ProcessesProcess Owner of the Pricing US Complaints Process for the...
-
Global Cardiac Rhythm Solutions Expert
hace 3 semanas
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout AbbottAbbott is a leading healthcare company that creates innovative medical solutions to improve people's lives. As a global leader in cardiac rhythm technologies, we focus on developing cutting-edge products and services to treat heart arrhythmias.We're committed to fostering an inclusive and diverse work environment where our employees can grow,...
-
Employee Relations Specialist I
hace 7 meses
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a...
-
Complaint Intake Specialist
hace 7 días
Alajuela, Alajuela, Costa Rica Abbvie A tiempo completo**About AbbVie**We are seeking a skilled Complaint Intake Analyst I to support our Product Surveillance team.**Job Summary**The ideal candidate will be responsible for the initial triaging of complaints from all channels and serve as the first point of contact with customers.**Key Responsibilities*** Conduct the initial identification of complaint codes*...