Complaints Specialist

hace 5 días

Alajuela, Costa Rica Smiledirectclub A tiempo completo

**Job Type**: Full-Time Overview:
Hi, we're SmileDirectClub, and we're big believers that everyone should have access to a smile they love.
We also believe that you deserve a job you'll love.
At SmileDirectClub, you'll help people change their lives - and in doing so, change your own.
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves.
There's a reward in knowing you're bringing about change for the better, and that your personal experience helps you create the best experience for others.
That's why we value our Team Members as much as our Club Members.
We believe there's a piece of us in every smile we make.
And that great companies are built person by person.
Here's how:
**Winning as a Team.
** Mentoring you forward works - because when you win, we all do.
**Balancing for stability.
** Your physical, mental and emotional well-being matter.
**Encouraging the real you.
** Bring your true self to work - so you can do your best work and feel your best with us every day.
**Let's make smiles happen - starting with yours.
**

We're searching for a Complaints Specialist.
The Complaints Specialist is responsible for overseeing the assessment, inquiry, and resolution processes concerning customer complaints.
This requires thorough management of complaint files in strict alignment with FDA stipulations and guidelines.
**Responsibilities**:

- Classify and evaluate all Quality Management System (QMS) complaints, as applicable, in a timely manner, according to related documents.
- Assign potential root cause of QMS complaints according to pre-defined workflows (when possible) to generate data to feedback the company.
Complete and close the complaint record for all events that are not related to customers alleging any type of injury or malfunction that could lead to an injury.
- Escalate to Complaint Analysts I or II those complaints that are related to customers alleging any type of injury or malfunction that could lead to an injury.
- Be part of Special Projects and other duties as needed.
Qualifications:

- Be currently in college (University) is a plus (BS/BA related field is preferred).
- English level B2 as a minimum (able to effectively read, understand and write in English).
- 0-2 years of equivalent work experience
- Previous experience working in an ISO 13485 / FDA CFR 820 regulated environment is preferred.
- Previous experience working with complaint handling (desirable).
- Dental technician or related (plus).
- Proficient in evaluating and managing customer complaints effectively.
- Knowledge of regulatory compliance.
- Skilled in data analysis and comprehensive reporting.
- Excellent communications skills.
- Attention to detail.
- Collaborative teamwork.
- Highly adaptable and flexible in dynamic work environments.
- Complaint Handling Experience.
- Dental Industry knowledge.
- Special projects.
Benefits of Joining the Club:
**How we make you SMILE...**
- Medical & Dental insurance
- 12 days of Paid Time Off accrued per year plus 1 Flexible Holiday to use yearly
- 1 PTO day in recognition of your Birthday
- TMSPP (Team Member Stock Purchase Program)
- Commuter, transportation and car wash benefits
- Life insurance coverage
- SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services
- Team Member Rewards and Recognition programs
- Career Growth Opportunities: Promotion eligible after 6 months of proven success in role
- Collaborative work environment and positive culture including work/life balance initiatives
- Opportunities to grow within a fast-paced, innovative company

Company Profile:
SmileDirectClub created the first end-to-end solution for your smile.
An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue.
SmileDirectClub exists to help bridge that gap.
Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia.
We're an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.
- What is SmileDirectClub?
Click Here
- How it works.
Click Here
- What are our customers saying?
Click Here
- What is our culture like?
Click Here
- Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.
- Actual compensation offered within this range will be dependent upon the individual's skills, experience, qualifications, and applicable laws._

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