Complaint Resolution Specialist
hace 7 días
**Company Overview:**
SmileDirectClub is a pioneering digital brand that empowers transformation by spreading smiles and positivity across the country.
We're looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins.
This position will play a crucial role in managing customer complaints, ensuring timely evaluation, investigation, and closure in accordance with FDA requirements.
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Customer Complaint Analyst
hace 7 días
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo**Job Summary:**We're seeking a skilled Complaint Resolution Specialist to join our team!In this role, you'll be responsible for classifying and evaluating Quality Management System (QMS) complaints, assigning potential root causes, and escalating critical issues to senior analysts.You'll also be part of special projects and other duties as needed.
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Complaint Resolution Associate
hace 2 días
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoJob Summary:We're looking for a highly detail-oriented and organized individual to fill the role of Complaints Clerk. This position requires excellent communication skills, both written and verbal, as well as the ability to work effectively in a regulated environment. If you have a keen eye for detail and enjoy problem-solving, we'd love to hear from you!Key...
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Complaints Resolution Expert
hace 2 semanas
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoCompany OverviewSmileDirectClub is a leading provider of innovative oral care solutions. Our mission is to make high-quality, affordable orthodontic care accessible to everyone.Job DescriptionWe are seeking a highly skilled Complaints Specialist to join our team. The ideal candidate will be responsible for overseeing the assessment, inquiry, and resolution...
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Customer Resolution Specialist
hace 1 semana
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleWe are seeking an experienced Customer Resolution Specialist to join our Accounts Receivable team at 3M. In this role, you will play a critical part in understanding business processes and procedures, using your analytical skills to turn data into useful information that resolves customer issues in a timely manner.Main Responsibilities:Collect...
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Complaints Specialist
hace 1 día
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoAbout SmileDirectClubWe're an international oral care leader, dedicated to helping people transform their smiles through our pioneering telehealth platform for orthodontia. With hundreds of SmileShops and a nationwide network of affiliated state-licensed dentists and orthodontists, we've helped over 1.8 million people achieve the smile they deserve.Job...
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Bilingual Resolution Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica Solventum A tiempo completoCompany OverviewSolventum is a leading global diversified health technology company that creates value through innovative solutions for the healthcare industry. With a strong focus on material science and data-driven decision making, we strive to improve patient outcomes and drive growth.As a Disputes Resolution Specialist at Solventum, you will be part of a...
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Customer Support Resolution Specialist
hace 1 semana
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Overview:As a Customer Support Resolution Specialist at 3M, you will play a crucial role in ensuring timely and accurate resolution of customer complaints, disputes, and product returns. You will collaborate with key CIR team members and other internal areas to complete intake of relevant information.Key Responsibilities:- Conduct in-depth analysis to...
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Complaints Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo**Job Type**: Full-Time Overview:Hi, we're SmileDirectClub, and we're big believers that everyone should have access to a smile they love.We also believe that you deserve a job you'll love.At SmileDirectClub, you'll help people change their lives - and in doing so, change your own.We believe it takes someone special to make a difference, and that what we do...
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Financial Dispute Resolution Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob SummaryWe are seeking a skilled Financial Dispute Resolution Specialist to join our team. As a key member of our accounts receivable department, you will be responsible for resolving complex customer disputes and ensuring timely payment.Main Responsibilities:Research and analyze customer complaints to identify the root cause of issuesNegotiate with...
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Bilingual Resolution
hace 4 semanas
Alajuela, Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Bilingual Resolution & Disputes Spec (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health,...
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Chargeback Resolution Specialist
hace 3 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoRole SummaryThe Chargeback Resolution Specialist will be responsible for resolving chargeback disputes with assigned distributors, ensuring all deadlines are met, and improving data quality through effective communication and process improvement.Key ResponsibilitiesAnalyze and resolve chargeback disputes with assigned distributors, including reviewing and...
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Complex Billing Resolution Expert
hace 2 días
Alajuela, Alajuela, Costa Rica Solventum A tiempo completoJob ResponsibilitiesThe Disputes Resolution Specialist will be responsible for researching and analyzing complex customer billing disputes, including accounts receivable, order entry exceptions, and contractual agreements. The ideal candidate will have excellent problem-solving skills, strong analytical abilities, and effective communication skills.Review...
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Smile Improvement Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoJob Title: Complaints SpecialistCompany OverviewSmileDirectClub is a global leader in the oral care industry, dedicated to providing innovative solutions for patients worldwide. Our vision is to revolutionize the way people achieve a healthy, beautiful smile.Job SummaryWe are seeking a highly motivated Complaints Specialist to join our team. As a key member...
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Resolution & Disputes Specialist
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Responsible for research, analysis and resolution of high volume, complex customer accounts receivable, order entry exceptions and disputes involving contractual agreements and non-standard billing agreements for all customers within ARM Facility business.Determines root cause(s) recommends and implements appropriate activities and...
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Complaints and Returns Resolution Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoCompany OverviewAt 3M, we are committed to collaborating with our diverse team of employees from around the world to drive innovation and growth. Our company values adaptability, assertiveness, initiative, accountability, teamwork, and continuous improvement.Job SummaryWe are seeking a skilled Complaints and Returns Resolution Specialist to join our team. In...
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Customer Service Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoCompany OverviewAbout Us:SmileDirectClub is a pioneering telehealth platform for orthodontia, helping millions of people transform their smiles since 2014. Our international oral care leadership encompasses hundreds of SmileShops, a nationwide network of affiliated state-licensed dentists and orthodontists, and Partner Network offices across the United...
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Technical Resolution Specialist
hace 1 día
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoAbout UsWe're Tek Experts, a tech services and support company that's passionate about delivering specialized solutions for our clients. Our team is made up of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.Our MissionWe're dedicated to helping our clients achieve their goals by providing agile, relationship-based...
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Dispute Resolution Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica Gsk A tiempo completoIn this exciting new chapter for GSK Consumer Healthcare, we're dedicated to becoming a standalone leader in everyday health. As we navigate the challenges posed by the COVID-19 pandemic, our mission has never been more critical. By harnessing the power of trusted science and human understanding behind iconic brands like Sensodyne, Voltaren, and Centrum,...
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Accounting Specialist
hace 1 día
Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completoWe are seeking a highly skilled Accounting Specialist to join our team. As an Accounting Specialist, you will play a critical role in supporting the accounting and financial functions of our business clusters.Your key responsibilities will include:SUPPORTING ACCOUNTING AND FINANCIAL MATTERS: Proactively providing performance analysis, analytical capability,...
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Engineering Product Specialist
hace 1 semana
Alajuela, Alajuela, Costa Rica Hologic, Inc. A tiempo completoJob Summary: We are seeking a skilled Pmq Engineer 1 Cr (Temporary 12 Months) to join our team. The ideal candidate will have expertise in quality assurance, compliance, and regulatory affairs.Key Responsibilities:Assess complaints and assign the applicable complaint failure mode and determine if escalation is required if the event is related to a Potential...