Smile Improvement Specialist
hace 1 semana
SmileDirectClub is a global leader in the oral care industry, dedicated to providing innovative solutions for patients worldwide. Our vision is to revolutionize the way people achieve a healthy, beautiful smile.
Job SummaryWe are seeking a highly motivated Complaints Specialist to join our team. As a key member of our quality assurance department, you will be responsible for managing customer complaints and ensuring that they are resolved in a timely and effective manner.
Responsibilities:- Manage and track customer complaints from receipt to resolution.
- Evaluate and classify complaints to determine the root cause and assign potential causes.
- Develop and implement corrective actions to prevent future complaints.
- Maintain accurate records and reports on complaint resolutions.
To be successful in this role, you will need:
- A bachelor's degree in a related field (such as business, communications, or a health-related field).
- Excellent English language skills (minimum B2 level).
- 0-2 years of equivalent work experience.
- Previous experience working in an ISO 13485/FDA CFR 820 regulated environment is preferred.
- Knowledge of regulatory compliance, data analysis, and comprehensive reporting.
- Excellent communication and teamwork skills.
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
- Access to cutting-edge technology and tools.
At SmileDirectClub, we value diversity, equity, and inclusion. We strive to create a workplace culture that promotes respect, empathy, and open communication. Join our team and be part of a company that is committed to making a positive impact on the world.
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