Smile Improvement Specialist

hace 1 semana


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo
Job Title: Complaints SpecialistCompany Overview

SmileDirectClub is a global leader in the oral care industry, dedicated to providing innovative solutions for patients worldwide. Our vision is to revolutionize the way people achieve a healthy, beautiful smile.

Job Summary

We are seeking a highly motivated Complaints Specialist to join our team. As a key member of our quality assurance department, you will be responsible for managing customer complaints and ensuring that they are resolved in a timely and effective manner.

Responsibilities:
  1. Manage and track customer complaints from receipt to resolution.
  2. Evaluate and classify complaints to determine the root cause and assign potential causes.
  3. Develop and implement corrective actions to prevent future complaints.
  4. Maintain accurate records and reports on complaint resolutions.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a related field (such as business, communications, or a health-related field).
  • Excellent English language skills (minimum B2 level).
  • 0-2 years of equivalent work experience.
  • Previous experience working in an ISO 13485/FDA CFR 820 regulated environment is preferred.
  • Knowledge of regulatory compliance, data analysis, and comprehensive reporting.
  • Excellent communication and teamwork skills.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • Access to cutting-edge technology and tools.
Our Culture

At SmileDirectClub, we value diversity, equity, and inclusion. We strive to create a workplace culture that promotes respect, empathy, and open communication. Join our team and be part of a company that is committed to making a positive impact on the world.



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