Process Improvement Specialist
hace 1 semana
As a Process Improvement Specialist at 3M, you will be responsible for owning the operational relationship with assigned distributors, ensuring all deadlines are achieved. You will work closely with leadership to handle data investigation Salesforce cases from business partners and train, mentor, and provide leadership to other members of the team.
Key Responsibilities
- Analyze and resolve errors to get chargeback claims validated and released for payment.
- Ensure all credit adjustments are issued timely and accurately based on requirements.
- Operational relationship with assigned distributors to reduce errors, improve data quality, and improve overall processing time.
- Lead monthly conference calls with top distributors communicating repeat errors and process improvement recommendations.
- Manage and investigate all Salesforce cases assigned within expected deliverables.
- Identify process improvement opportunities and communicate to Customer Operations Supervisor.
- Evaluate and update necessary written documentation to support chargeback transactions in the event of an audit.
- Monitor assigned metrics on a monthly basis.
Requirements
- Strong organizational, analytical, and time management skills.
- Ability to effectively manage high volumes of work on a monthly basis.
- Excellent oral and written communication skills.
- High level of accuracy and attention to detail.
- Bachelor's degree in administration, industrial engineering, marketing, sales, or related field.
- Minimum two years of experience as an analyst working in point of sales, chargebacks, pricing, contracts, finance, or related fields.
- Experience working with SAP/Vistex, MS Excel, MS PowerPoint, pivot tables, and formulas is required.
- Advanced English language proficiency (B2+).
About 3M
3M offers a wide range of benefits, including competitive pay, flexible work arrangements, and opportunities for professional growth and development. Our company values diversity and inclusion and is committed to providing equal employment opportunities to all employees and job applicants.
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