Customer Support Resolution Specialist

hace 1 semana


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Overview:
As a Customer Support Resolution Specialist at 3M, you will play a crucial role in ensuring timely and accurate resolution of customer complaints, disputes, and product returns. You will collaborate with key CIR team members and other internal areas to complete intake of relevant information.

Key Responsibilities:
- Conduct in-depth analysis to effectively communicate detailed feedback, disposition, and resolution to key CIR stakeholders
- Work with transportation teams to resolve in-the-moment and potential issues regarding returns and lost/damaged shipments
- Process, transact, and document large amounts of data in various systems (Salesforce/SAP)
- Inform appropriate credit and division management and staff of credit status and high-risk accounts, making recommendations on managing credit exposure

Requirements:
- Strong interpersonal, communication, analytical, organizational, and short-term planning skills
- Ability to maintain a professional, positive, and tactful demeanor with clients and customers
- Minimum 1 year of combined experience in Accounts Receivable, Collections, Customer Service, and/or dispute management

Benefits:
At 3M, we offer competitive pay and benefits to ensure your well-being. Our programs are designed to support your physical and financial health, allowing you to live your best life.

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