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Resolution & Disputes Specialist

hace 4 semanas

Alajuela, Costa Rica 3M A tiempo completo

**Job Description**:
Responsible for research, analysis and resolution of high volume, complex customer accounts receivable, order entry exceptions and disputes involving contractual agreements and non-standard billing agreements for all customers within ARM Facility business.
Determines root cause(s) recommends and implements appropriate activities and practices to increase collection of company revenue volume and decrease outstanding accounts receivable.
Responsibilities/Duties
- Reviews, analyzes, and reconciles initial Accounts Receivable and Order Entry exceptions and discrepancies to ensure accurate billing and prompt payment within best business practice and time sensitive guidelines.
- Performs extended resolution activities on more extensive exceptions and discrepancies including engaging parties such as Finance Department, Order Fulfillment, Contracts Area and field staff to collect necessary transaction details required to advance the resolution process
- Manages order and invoicing exception reports to oversee timely and accurate invoicing.
- Facilitates high volume, extensive professional level verbal and written communications to a broad spectrum of internal and external contacts during all resolution activities
- Research and resolve complex customer billing and contract disputes, especially related to CAP contracts and non-standard billing arrangements to facilitate prompt payment
- Settle disputed accounts receivable and issue credits/debits as appropriate and in accordance with Corporate Credit and Sarbanes-Oxley Guidelines
- Researches and verifies all requisite specific transactional information such as contractual stipulations and service dates, purchase order, bill-to changes, pricing revisions, and other dispute reasons as necessary
- Manage bankruptcy and receivership accounts and communicate status to leadership.
- Recognize potential of "write offs" and recommend to management accounts in bankruptcy or receivership, collection agency and/or legal
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management

Required Qualifications
- Advanced English skills, oral and written.
(C1)
- Bachelor's degree in business or related field
- 2+ years of experience handling complex order and billing discrepancies
- Knowledge of basic accounting skills Ability to analyze and resolve complex A/R discrepancies
- Knowledge on SAP, Oracle, Microsoft Dynamics, etc.
- Demonstrates good problem-solving skills PC Skills
- Ability to communicate effectively, both verbally and in writing, with all levels of external and internal customers.
- Demonstrates willingness and ability to participate in all required training programs
- Ability to work effectively and exercise sound business judgment in a team environment, as well as independently

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