Solutions Support Specialist

hace 22 horas


Alajuela, Costa Rica Td Synnex A tiempo completo

**Are you ready to make a BIG impact with TD SYNNEX?
**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
**Job Summary**:
The Sales Support Specialist will perform contract set-up and is the primary interface for all new maintenance contracts related to order management.
Initiates and/or maintains effective communications with internal and external customers regarding contract status, as appropriate.
**Primary Duties and Responsibilities**:

- Facilitates the contract set-up process to ensure customer service levels are met.
- Reviews and enters assets data to meet customers' expectations while maintaining established quality levels throughout the process.
- Coordinates with internal and external resources to meet agreed-to expectations of the customer and Tech Data.
- Identifies and communicates options available for issue resolution, as needed.
- Responsible for backlog management including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues.
- Has accountability for the order through the invoicing process and for assisting in research and resolution of order issues as appropriate.
- Ensures appropriate information is updated and maintained for the customer.
- Support the billing and collections processes for maintenance contract.
**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge Skills and/or Abilities Required**:

- Demonstrated understanding of the impact of the defined process on the customer and to Tech Data.
- Demonstrated operational knowledge and skill in the effective use of the current order entry computer systems and related programs and processes.
- Basic knowledge of supply chain procedures.
- Basic distribution industry knowledge.
- Basic knowledge of product, pricing, customer service and sales strategy.
- Demonstrated ability to perform basic mathematical calculations.
**Working Experience**:

- Two (2)+ years of progressive previous work experience in a sales, customer service, warehouse or product support role working with customers, or a combination of post-high school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.
**Education & Certification Requirements**:

- High School Diploma/GED plus the established minimum requirements for the position.
**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.


  • IT Support Specialist

    hace 3 días


    Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking an IT Support Specialist to implement technical solutions in a junior role.About the RoleAs a Field Tech Associate at Hashmap, you will provide on-site technical support and services including equipment assembly, relocation, installation, and replacement. You will troubleshoot and diagnose Level 2 problems with personal computer hardware,...


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    About SmileDirectClubSmileDirectClub is a leading oral care company that has revolutionized the way people access orthodontic care. Our mission is to make it possible for everyone to have a smile they love, and we're committed to creating a world where everyone can smile with confidence.Our VisionWe believe that everyone deserves access to high-quality,...


  • Alajuela, Costa Rica Dhl A tiempo completo

    **Application Support Specialist**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenges and opportunities for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the world's...


  • Alajuela, Costa Rica Dhl A tiempo completo

    **Senior System Support Specialist**With a global team of 6000+ IT professionals, DHL IT Services **connects people** and keeps the global economy running **by continuously innovating and creating sustainable digital solutions**.We work **beyond global borders** and push boundaries across **all dimensions of logistics**.You can **leave your mark** shaping...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About 3MAs a leading global innovator, 3M empowers employees to innovate and deliver solutions that make a real impact. Our company culture is built on collaboration, respect, and a passion for making a difference.Salary and BenefitsWe offer competitive compensation and benefits to ensure our employees live their best lives - both physically and financially....


  • Alajuela, Costa Rica Solventum A tiempo completo

    **Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...


  • Alajuela, Costa Rica Dhl A tiempo completo

    **Senior Application Support Specialist**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenges and opportunities for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    **Job Overview**Golabs is seeking a highly skilled Cloud and Big Data Solutions Specialist to join our team. As a key member of our organization, you will be responsible for providing top-tier technical support to customers, resolving complex issues related to Cloud and Big Data services.This role requires a deep understanding of programming languages such...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    **Company Overview**Golabs is a leading technology company that provides innovative solutions to its clients. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.**Estimated Salary:** $120,000 - $180,000 per year**Job Description**We are seeking an experienced Product Support Engineering Specialist...


  • Alajuela, Costa Rica Dhl A tiempo completo

    Would you like work in a global multicultural organization?Our team is looking for an experienced System Support Specialist.You will be responsible for the 2nd level support of the virtualization platform and infrastructure operations that underpin the delivery of business solutions.**Your work**:- Drive continuous infrastructure optimization/automation from...


  • Alajuela, Costa Rica Solventum A tiempo completo

    **Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...


  • Alajuela, Alajuela, Costa Rica Sonicwall A tiempo completo

    At SonicWall, we're pushing the boundaries of technology to protect organizations worldwide. Our teams are passionate about creating innovative solutions that make a real impact.We're seeking a skilled Cybersecurity Network Support Specialist to join our team. As a key member of our support team, you'll play a vital role in delivering exceptional customer...


  • Alajuela, Alajuela, Costa Rica Central America Adventist University A tiempo completo

    We are seeking dedicated individuals to provide academic support to elementary and middle school students at Central America Adventist University.**Responsibilities:**• Provide homework assistance and monitor student progress, ensuring timely completion of assignments• Tailor instruction to meet the diverse needs of students, from basic to advanced...


  • Alajuela, Costa Rica Solventum A tiempo completo

    **Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...


  • Alajuela, Alajuela, Costa Rica Intel A tiempo completo

    Job OverviewWe are seeking a skilled Chip Testing and Support Specialist to join our team at Intel. This role will be responsible for providing critical support to our testing activities, ensuring the smooth operation of our equipment, and collaborating with cross-functional teams across geographies.


  • Alajuela, Alajuela, Costa Rica Paraclete Security Solutions A tiempo completo

    Company Overview:Paraclete Security Solutions (PSS) is a leading provider of security solutions, dedicated to delivering top-notch services and installations to our clients. Our team of experts is committed to ensuring the highest level of security and peace of mind for our customers.Job Summary:We are seeking a highly skilled and experienced Security...


  • Alajuela, Alajuela, Costa Rica Hitachi Solutions Ltd A tiempo completo

    Hitachi Solutions Ltd. Overview">As a global Microsoft solutions integrator, we are passionate about developing and delivering industry-focused solutions that support our clients' business transformation goals.">Our expertise and intellectual property set us apart from the rest. We maintain a strategic relationship with Microsoft and have achieved...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewThis role is an exciting opportunity for a Technical Support Specialist to join our team in San Jose. As a key member of our support team, you will provide top-notch technical assistance to employees, contractors, and vendors.About the Role:Provide timely and effective technical support via phone, chat, and web tickets.Routinely resolve complex...


  • Alajuela, Alajuela, Costa Rica Sandvine A tiempo completo

    Transform the way you deliver high-quality network solutions.The OpportunitySandvine is seeking a skilled and passionate individual to join our team of innovative problem solvers. As a Solutions Engineer, you will be responsible for delivering end-to-end technical solutions that meet the evolving needs of our customers.The JobYou will work closely with our...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Belen, Heredia. As a key member of our technical support team, you will be responsible for deploying and maintaining equipment for our clients.Key ResponsibilitiesDeployment of computer equipment, printers, projectors, softphones, software, scanners, or other...