Healthcare Support Specialist

hace 1 semana


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

About Solventum

Solventum is a pioneering healthcare company that combines cutting-edge technology with compassionate care to improve lives. Our team of experts collaborates with healthcare professionals to develop innovative solutions that address patients' needs.

We are committed to delivering exceptional patient experiences and are seeking a skilled Customer Support Specialist I to join our team.

Job Description

This role involves handling customer inquiries related to NPWT, including calls from patients, physicians, and other healthcare professionals. You will use your critical thinking skills to analyze requests, determine the best course of action, and provide solutions that meet our customers' needs.

Your Key Responsibilities

  • Respond to customer inquiries regarding NPWT.
  • Analyze requests and determine the best solution based on guidelines and expertise.
  • Provide support to other workstreams within the organization as needed.
  • Maintain accurate records of customer interactions.

Your Qualifications

  • A high school diploma or equivalent.
  • Advanced English (oral and written) C1.
  • Flexible & adaptable - with schedule, workflow processes, and priorities.
  • Excellent communication and problem-solving skills.
  • Knowledge of Microsoft Office and computer skills.
  • Alignment with 3M culture and values.


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