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hace 1 semana
Are you looking for a challenging role that allows you to grow and develop as a technical support specialist? Look no further than Storyblok As a Technical Support Engineer II, you will be responsible for providing expert technical support to clients, ensuring seamless experiences and resolving challenges with precision.
About Our CompanyStoryblok is a fast-growing company with a flat hierarchy, offering a dynamic work environment where you can contribute to many 'firsts'. We have seen incredible growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.
Role OverviewThis role involves managing cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. You will collaborate with cross-functional teams to resolve issues efficiently and effectively.
Responsibilities and Requirements- Take on more complex tasks and responsibilities, including handling escalated support tickets and troubleshooting challenging issues independently.
- Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
- Require Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
- 3+ years of Support Engineering, Software Engineering experience.
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