Complaints Resolution Expert

hace 7 días


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo
Company Overview

SmileDirectClub is a leading provider of innovative oral care solutions. Our mission is to make high-quality, affordable orthodontic care accessible to everyone.

Job Description

We are seeking a highly skilled Complaints Specialist to join our team. The ideal candidate will be responsible for overseeing the assessment, inquiry, and resolution processes concerning customer complaints. This requires thorough management of complaint files in strict alignment with FDA stipulations and guidelines.

Key Responsibilities:
  • Classify and evaluate all Quality Management System (QMS) complaints in a timely manner, according to related documents.
  • Assign potential root cause of QMS complaints according to pre-defined workflows (when possible) to generate data to feedback the company.
  • Complete and close the complaint record for all events that are not related to customers alleging any type of injury or malfunction that could lead to an injury.
  • Escalate to Complaint Analysts I or II those complaints that are related to customers alleging any type of injury or malfunction that could lead to an injury.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A bachelor's degree in a related field (such as business, communications, or a health-related field).
  • Excellent English language skills (minimum B2 level).
  • 0-2 years of equivalent work experience.
  • Previous experience working in an ISO 13485/FDA CFR 820 regulated environment is preferred.
  • Knowledge of regulatory compliance, data analysis, and comprehensive reporting.
  • Excellent communication and teamwork skills.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • Access to cutting-edge technology and tools.
About Us

SmileDirectClub is a pioneer in the field of telehealth orthodontia. We have helped over 1.8 million people transform their smiles through our innovative platform. Join our team and be part of a company that is changing the face of oral care.



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