Dispute Resolution and Credit Expert

hace 1 semana


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Accounting Role Overview:
The Dispute Resolution and Credit Expert at 3M is responsible for ensuring timely and accurate resolution of customer complaints, disputes, and product returns. This involves collaborating with key CIR team members and other internal areas to complete intake of relevant information, conducting in-depth analysis, and communicating detailed feedback, disposition, and resolution to key CIR stakeholders.

Main Duties:
- Conduct in-depth analysis to effectively communicate detailed feedback, disposition, and resolution to key CIR stakeholders
- Work with transportation teams to resolve in-the-moment and potential issues regarding returns and lost/damaged shipments
- Process, transact, and document large amounts of data in various systems (Salesforce/SAP)

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