Debt Resolution Expert

hace 1 semana


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Role Summary:

This Debt Resolution Expert role is responsible for collecting and resolving customer accounts receivable, maintaining positive customer relations, and collaborating with internal teams to ensure seamless communication and efficient resolution of customer issues.

About the Company:

3M is a global leader in innovation, with a rich history of delivering exceptional products and services to our customers. As a Debt Resolution Expert, you will play a critical role in helping us achieve our mission of making the world a better place through innovative solutions.

Key Responsibilities:

  • Debt Resolution: Utilize all available collection techniques to control delinquency of receivables, ensuring timely payment and minimizing losses.
  • Credit Limit Management: Authorize credit releases and credit holds for select referral accounts based on status of account in relation to its credit line and/or delinquency situation.
  • Customer Relationship Building: Develop and maintain positive relationships with customers, providing exceptional service and resolving any problems associated with delinquent accounts.
  • Internal Collaboration: Work closely with internal teams, including Credit, Billing, and Accounts Receivable, to ensure seamless communication and efficient resolution of customer issues.
  • Loss Prevention: Recognize potential write-offs/bad debt and recommend action to be taken, ensuring prompt resolution and minimizing losses.

Requirements:

  1. Business Background: Bachelor's degree in business or related field, or 3 years' experience handling high balance and complex A/R accounts.
  2. Accounting Knowledge: Demonstrated knowledge of basic accounting principles and procedures.
  3. Technical Skills: Proficiency in PC skills and ability to adapt to new technology.
  4. Soft Skills: Independent, detail-oriented, self-starter with strong organizational and communication skills, excellent problem-solving skills, and negotiating abilities.

Benefits:

As a Debt Resolution Expert at 3M, you will enjoy a comprehensive benefits package, including competitive compensation, opportunities for growth and development, and a commitment to work-life balance. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.



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