Collector and Account Recovery Expert

hace 6 días

Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Description:

At 3M, we are seeking a skilled Collector and Account Recovery Expert to join our team. This role is responsible for collecting and resolving customer accounts receivable in assigned areas.

Key Responsibilities:

  • Notify customers of delinquent payments and collect all accounts receivable due in assigned areas.
  • Work with customers to develop and maintain payment schedules in accordance with terms.
  • Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
  • Utilizes all available collection techniques to control the delinquency of the receivables.
  • Identifies seriously delinquent accounts and recommends legal action to Managers.
  • Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
  • Assists collection supervisor with monitoring, training, and problem solving.
  • Assists with resolving escalated disputes as well as with special projects and tasks as assigned.
  • Responsible for recommending accounts to the Collection Supervisor for assignment to an outside collection agency or for legal action.
  • Authorizes credit releases and credit holds for select referral accounts based on status of account in relation to its credit line and/or delinquency situation.
  • Management of customer credit limits.
  • Recognize potential write offs/bad debt and recommend action to be taken.
  • Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
  • Participate in any and all reasonable work activities as assigned and deemed appropriate by management.

Requirements:

  • Bachelor's degree in business or related field, or 2 years' experience handling high balance and complex A/R accounts.
  • Strong knowledge of credit & collections and dispute management.
  • Demonstrates knowledge of basic accounting skills.
  • PC skills.
  • MS Office knowledge
  • Independent, detail oriented, self-starter, with strong organizational and communication skills.
  • Demonstrates excellent problem-solving skills and negotiating skills.
  • Ability to interact with diverse types of customers; adapt to different personalities and maintain a calm demeanor in conflict situations.
  • Ability to remain calm and courteous under intense pressure.
  • Ability to manage shifting priorities with tight deadlines.
  • Advanced/Fluent English

Preferred Qualifications:

  • Experience with different ERPs and systems, including GetPaid, Oracle, Tableau, Shelton Connect, SAP.

Why Work at 3M?

We offer many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

We are an equal opportunity employer and do not discriminate against any applicants for employment on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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