Cash Collection Specialist
hace 1 semana
We are seeking a highly skilled and detail-oriented Cash Collection Specialist to join our team.
About the Role:
The primary responsibility of this position is to collect and resolve customer accounts receivable in assigned areas, ensuring timely payment and minimizing delinquencies. The ideal candidate will have excellent communication and negotiation skills, with the ability to interact with diverse types of customers and maintain a calm demeanor in conflict situations.
Key Responsibilities:
- Collect and Resolve Customer Accounts Receivable: Utilize all available collection techniques to control delinquency of receivables, notifying customers of delinquent payments and working with them to develop and maintain payment schedules.
- Manage Customer Credit Limits: Authorize credit releases and credit holds for select referral accounts based on status of account in relation to its credit line and/or delinquency situation.
- Maintain Positive Customer Relations: Develop and maintain positive relationships with customers, providing exceptional service and resolving any problems associated with delinquent accounts.
- Collaborate with Internal Teams: Work closely with internal teams, including Credit, Billing, and Accounts Receivable, to ensure seamless communication and efficient resolution of customer issues.
- Identify and Recommend Action for Seriously Delinquent Accounts: Recognize potential write-offs/bad debt and recommend action to be taken, ensuring prompt resolution and minimizing losses.
Requirements:
- Bachelor's Degree in Business or Related Field: Alternatively, 3 years' experience handling high balance and complex A/R accounts.
- Accounting Skills: Demonstrated knowledge of basic accounting principles and procedures.
- Technical Skills: Proficiency in PC skills and ability to adapt to new technology.
- Soft Skills: Independent, detail-oriented, self-starter with strong organizational and communication skills, excellent problem-solving skills, and negotiating abilities.
Benefits:
As an employee of 3M, you will enjoy a comprehensive benefits package, including competitive compensation, opportunities for growth and development, and a commitment to work-life balance. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
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