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Product Quality Investigator
hace 1 semana
Philips is a leading health technology company with a multinational workforce of approximately 77,000 employees and globally present sales and services in more than 100 countries worldwide. Our mission is to improve people's lives through innovative healthcare solutions.
Job Description
In this role, you have the opportunity to perform product analysis within the Failure Analysis Lab following good laboratory practices and Volcano established procedures. You will utilize a variety of test equipment, tools, and devices in the execution of product analysis. The Complaints Specialist (CS) will notify management and other required functions of investigation findings that are potential safety concerns.
Key Responsibilities
* Review and analyze complaint information to determine the depth of investigation required
* Perform returned product investigations to include Device History Record (DHR) review, visual inspection, and product testing
* Clearly document investigation findings, conclusions, and justifications as part of the Complaint record and within Salesforce software
* Triage complaint for potential safety; notify management or designee of potential safety cases
* Review complaint histories and identify trends; escalate significant issues to QA management as needed
Requirements
* Student for Engineering career or other Science discipline
* Or Bachelor's degree in Engineering or other Science discipline
* 0-2 years of related experience in complaints processing and/or investigation in the Medical Device, Pharmaceutical, Biopharmaceutical industry
* Laboratory experience preferred
* General understanding of QSR/ISO knowledge is an asset
Why Join Us?
We offer you the flexibility, encouragement, and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.
