![Bosch Group](https://contents.bebee.com/companies/cr/bosch-group/avatar-HQUf9.png)
Bilingual Customer Care Agent-connected Drive Bmw
hace 2 semanas
Company Description
Job Description Position Summary**The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
General Job Responsibilities
- Provide excellent customer service over the phone to vehicle owners according to customer package.
- Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
- Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.
- Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.
- Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
- Perform other functions related to the position.
Qualifications
- Minimum of High School Diploma.
- 02 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Customer service oriented.
- Strong interpersonal skills.
- Team work oriented.
- Multitask.
- Demonstrate situation specific empathy.
- Strong organizational skills and attention to detail.
- Ability to work in a fastpaced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
- Strong in leadership, empathy, communication, and team orientation.
- English B2+ or C1
Additional Information
(4)
Bosch Service Solutions Costa Rica:
Overview | LinkedIn
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