Bilingual Customer Care Agent-connected Drive Bmw

hace 2 semanas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Company Description

Job Description Position Summary**The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities

  • Provide excellent customer service over the phone to vehicle owners according to customer package.
  • Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
  • Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.
  • Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.
  • Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
  • Perform other functions related to the position.

Qualifications

  • Minimum of High School Diploma.
  • 02 years of experience working in a call center environment.
  • Excellent communication skills, both verbal and written.
  • Customer service oriented.
  • Strong interpersonal skills.
  • Team work oriented.
  • Multitask.
  • Demonstrate situation specific empathy.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fastpaced environment with daily work processing deadlines.
  • Ability to work effectively without supervision.
  • Strong in leadership, empathy, communication, and team orientation.
  • English B2+ or C1

Additional Information
(4)

Bosch Service Solutions Costa Rica:
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