Empleos actuales relacionados con Retail Agent - San Francisco, Heredia - CSS Corp
-
Order To Cash Agent
hace 1 semana
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoOrder To Cash AgentAbout the RoleWe are seeking a highly skilled Order To Cash Agent to join our team at British American Tobacco. As a key member of our Global Business Services (GBS) Finance team, you will be responsible for handling finance-related incidents, receiving and making calls to retailers, and resolving inquiries about contracts, payments, and...
-
Order to Cash Agent
hace 3 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoJob Summary:We are seeking a highly skilled and experienced Order to Cash Agent to join our team at British American Tobacco. As a key member of our Global Business Services (GBS) Finance team, you will be responsible for handling finance-related incidents, receiving and making calls to retailers, and resolving inquiries about contracts, payments, and...
-
Customer Service Agent
hace 3 semanas
San Francisco, Heredia, Costa Rica Marriott International A tiempo completoJob SummaryAs a Spa Specialist at Marriott International, you will play a vital role in delivering exceptional guest experiences and supporting the success of our Spa operations. Your primary responsibility will be to provide top-notch service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesDeliver a wide range of...
-
Soporte en Sitio Vip
hace 3 meses
San Pedro, Costa Rica CRG Solutions A tiempo completo**Descripción de puesto de trabajo**: El agente de nível 2 de soporte VIP será responsable del mantenimiento de los sistemas en la organización y trabajará con clientes internos y externos en el área de Soporte Técnico para un cliente retail, específicamente los clientes del nível ejecutivo (directores, CEO, junta directiva). El soporte es en la...
-
Soporte Técnico Vip
hace 4 meses
San Pedro, Costa Rica CRG Solutions A tiempo completo**Descripción de puesto de trabajo**: El agente de nível 2 de soporte VIP será responsable del mantenimiento de los sistemas en la organización y trabajará con clientes internos y externos en el área de Soporte Técnico para un cliente retail, específicamente los clientes del nível ejecutivo (directores, CEO, junta directiva). El agente de soporte...
-
Lead Associate
hace 3 meses
San José, Costa Rica WNS Global Services A tiempo completo**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Senior. Associate
hace 3 meses
San José, Costa Rica WNS Global Services A tiempo completo**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Senior Associate
hace 4 meses
San José, Costa Rica WNS Global Services A tiempo completo**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Arbitration Success Associate
hace 4 meses
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Customer Support Representative
hace 4 meses
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Customer Service Representative
hace 3 meses
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Customer Support Representative
hace 4 meses
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
Retail Agent
hace 3 meses
Job Title:
Retail Agent
Work Location:
Ultra Lag, Lagunilla, Heredia.
Experience:
More than 6 months Call Center Experience.
Education Qualification:
High School Diploma
Roles and Responsibilities:
- 20% Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order followup. Documents details of customer interaction into system.
- 20% Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
- 20% Keeps customers informed on the status of their order, reconciles errors in a costeffective manner, resolves postorder issues such as returns and follows up to ensure all customer needs are fulfilled
- 10% Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
- 20% Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
- 10% Partners with escalation group to obtain additional order support, customer followup, or handling of complex customer cases
Required Skills & Desired Skills
- Proficiency in English Level >B2+
- Active listening
- Attention to detail
- Empathy
- Critical thinking
- Speed to solution
