Order to Cash Agent
hace 3 semanas
Job Summary:
We are seeking a highly skilled and experienced Order to Cash Agent to join our team at British American Tobacco. As a key member of our Global Business Services (GBS) Finance team, you will be responsible for handling finance-related incidents, receiving and making calls to retailers, and resolving inquiries about contracts, payments, and products.
Key Responsibilities:
- Handle finance information for retail customers in the USA
- Support payment processes and validations
- Support the Tier II team
- Comply with departmental KPIs
- Support process documentation and complete assigned reports
- Transfer incidents to internal departments
- Analyze and handle situations that may arise
- Improve processes to provide more effective results
- Handle back-office processes as needed
Requirements:
- B2+/C1 English Level (must)
- Advanced use of Microsoft Office programs
- Experience working under pressure
- At least 1 year of contact service experience
- At least 1 year of finance experience (desirable)
- Floor support or subject matter expert experience
- Inbound and outbound service live experience
- Problem-solving and customer service skills
Education and Qualifications:
- High School diploma
- University degree completed or in progress (Accounting, Economics, or Finance)
Benefits:
- Market-leading annual performance bonus (subject to eligibility)
- Diverse health plans and initiatives for work-life balance
- Transportation support and flexible holiday plan with additional incentives
- Access to online learning platforms and personalized growth programs
- Opportunities for career advancement and professional growth
Why Join British American Tobacco?
We are a global top employer, certified by the Top Employers Institute, and committed to creating an inclusive and diverse work environment. We value collaboration, inclusion, and partnership, and we are dedicated to enabling every individual to thrive. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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