Business Operations Specialist
hace 6 días
We are seeking a highly skilled Business Operations Specialist to join our Deal Desk team at Databricks. As a key member of our operations team, you will play a critical role in supporting our Account Executives and Sales leaders in the deal quoting process.
Key Responsibilities- Provide end-to-end support to Account Executives and Sales leaders on the deal quoting process, including quote structuring, approval process, deal signature, and handoff to order management.
- Act as a business liaison between the Sales Team and cross-functional teams, including Legal, Orders Management, and Finance, to drive an accurate and efficient quoting process.
- Collaborate with internal stakeholders to ensure deals comply with internal processes and procedures.
- Conduct deal validations to review completeness, accuracy, and data integrity across systems of opportunities, quotes, and order forms of closed deals.
- Help drive projects and initiatives focused on improving productivity and simplifying processes to scale the Quoting operation as Databricks grows in customers, products, and contractual complexity.
- Take ownership of cases opened by sales and resolve their issues or provide necessary support to enable successful quoting and escalate appropriately as needed.
- Enable sales to use Configure, Price, and Quote (CPQ) tools effectively, articulate system functionality, and troubleshoot common questions.
- 5-10 or more years of deep experience in a similar Quoting Operations, Deal Desk, Sales Operations, or Contract Operations/Management role.
- Understanding of software and services licensing, including common terminology and contractual workflows.
- Proficient in using CPQ tools and experience with picking up new technology and processes.
- Proven track record of not just executing an existing quoting/deal process but actively contributing to scaling the process, including improving SLAs and turn-around-times by enhancing the process and contributing to systematic automation of repeatable tasks.
- Bachelor's degree in Business or related field.
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