Customer Care Specialist II

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Description

What you'll be doing

Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica . This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly our standard operational procedures.

Additionally, you will:

Receive inbound calls handling for our different lines of business Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling Educates consumer on dispute management and offer options for immediate resolution Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns. Maintains the integrity of the database by ensuring data quality and accuracy. Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all pertinent state and country credit regulations.

COVID-19 is creating unprecedented circumstances. We're monitoring the situation closely and the safety of our employees remains our top priority. The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that this position will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica once it has been deemed safe to return from the COVID-19 Pandemic.

Qualifications

How your background looks like

Qualifications

1 year of Inbound call handling experience (Required) High School Diploma (Required) Excellent English written and oral communications skills (Required) Able to keep consistent performance on a highly occupied environment (85%-90% Occupancy) Detail oriented Ability to handle multiple tasks and priorities Advanced organizational skills Analytical thinking Strong problem-solving skills Strong PC/internet skill's Exceptional ability to make fast and accurate decisions. Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory. Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification. Must be able to clear the company's pre-employment screening

Additional Information

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we your information will be kept confidential according to EEO guidelines.

  • Credit and Collections Customer Care Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Primary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer's log in the system Disposition...

  • Customer Care Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

    Job title: Customer Care SpecialistWork Location: Ultra Park I, La Aurora, Heredia, Costa RicaExperience: More than 1 year of Call Center experienceEducation Qualification: High School CompletionNo of Openings: 200+ openingsRoles and Responsibilities: Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or...

  • Customer Care Specialist Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Customer Care Agent

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. 06 months of experience working in a call center / Bilingual environment. Onsite Heredia Indefinite Contract Benefits provided Advanced EnglishTipo de puesto: Tiempo completoSalario: ₡1,00 - ₡2,00 al mesPregunta(s) de...

  • Customer Care Specialist Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day ShiftCompany Description:Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one...

  • Customer Care Specialist Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Customer Care Specialist Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Customer Care Specialist Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Specialist, Customer Training

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:We are looking for an experienced Training Specialist. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software.Your Area of Focus: Participate in the development, implementation, and evaluation of enduser training, instructor materials and customized...

  • Supervisor, Customer Care

    hace 2 semanas

    San Francisco, Heredia, Costa Rica AlignTech A tiempo completo

    Join a team that is changing millions of lives. Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...

  • Customer Care Specialist I

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeCompany Description:Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best...

  • Customer Retention Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

  • Customer Care Specialist I

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day ShiftCompany Description:Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one...

  • Senior Associate Deal Operations Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Care Specialist I

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Customer Care Specialist I

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Customer Care Specialist I

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Customer Care Specialist I

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Marketing Consultant Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    OTSIObject Technology Solutions, Inc) has an immediate opening for a Marketing Consultant IIMARKETING SPECIALIST II (REMOTE/HEREDIA)MAJOR RESPONSIBILITES:Requirements Required knowledge and experience with: Adobe Creative Suite (Photoshop, After Effects, Illustrator & Premiere Pro). Recommended knowledge and experience with: Tiled Microapps, Folloze...

  • Customer Service Specialist Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica AbbVie A tiempo completo

    Company Description**Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. Quickly...