Credit and Collections Customer Care Specialist
hace 2 semanas
Primary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
Collect payment information and validate past performance history for trade customers. Update customer's log in the system Disposition calls after completion of the call, capturing reason for call. Always focus on the customer first model, providing feedback on the process.
The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Customers, Sales Representatives and other customer representatives.
The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.
Requisitos:
Beneficios
WFH-2 days Office (Ultra park II: Lagunilla, Heredia) Private Medical Insurance Asociacion Solidarista Life Insurance Personal Day Off
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