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Cash Collections Analyst
hace 2 semanas
What you get to do in this role:
- Handle various tasks in the AR function, such as Cash Collections, Query Resolution, Dunning, and Reporting.
- Manage collections and reconciliation of customer accounts by identifying past-due accounts and communicating through telephone, email, and letter.
- Proactively follow up on customer payments to ensure timely collection and prevent payment delays. Maintain regular communication with customers to secure on-time payments and uphold a high level of customer satisfaction.
- Assist in maintaining accurate customer master records while adhering to internal controls and SOX policies.
- Aid in resolving customer issues and collaborate with internal departments like Sales and Sales Operations.
- Engage in AR-related projects, including UAT and system testing, with teams in EMEA, APJ, and the US as the company expands.
To be successful in this role you have:
- Foundational knowledge of Accounts Receivable processes, cash collection strategies, and enforcement of credit and collections policies. Practical experience in collections required.
- Demonstrated ability to work autonomously and collaboratively in a dynamic international environment.
- Proficiency in MS Office applications.
- Keen eye for detail, ability to meet deadlines, and a proactive attitude towards completing tasks.
- Effective communication skills to engage with stakeholders at all levels.
- Solution-oriented mindset with strong problem-solving skills.
- Effective task prioritization and organizational abilities to thrive in a fast-paced setting.
- Capability to build successful relationships both internally and externally to support business growth.
- Drive for professional development to contribute to ServiceNow's growth.
- Focus on process improvement to enhance efficiency and service levels.
ServiceNow is an Equal Employment Opportunity Employer. All qualified candidates will be considered for employment without regard to various factors. To learn more about our work approach, check our work personas: flexible, remote, and required-in-office.
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