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Customer Care Specialist
hace 2 semanas
Job title:
Customer Care Specialist
Work Location:
Ultra Park I, La Aurora, Heredia, Costa Rica
Experience:
More than 1 year of Call Center experience
Education Qualification:
High School Completion
No of Openings: 200+ openings
Roles and Responsibilities:
- Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or casework from Customers.
- Deliver a toptier customer experience through creative problemsolving and consistent probing to craft accurate & timely outcomes for Customers.
- Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
- Expand your knowledge of the project's hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.
Required Skills & Desired Skills
- Proficiency in English Level >B2+
- 1+ years of experience responsible for customer satisfaction and championing the customer experience.
- Success in operating independently and navigating competing priorities in a constantly changing. Environment.
- Proven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Androidbased software.
- Strong communication, organizational, and influencing skills.
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