Customer Care Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

Job title:
Customer Care Specialist

Work Location:
Ultra Park I, La Aurora, Heredia, Costa Rica

Experience:
More than 1 year of Call Center experience

Education Qualification:
High School Completion

No of Openings: 200+ openings

Roles and Responsibilities:

  • Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or casework from Customers.
  • Deliver a toptier customer experience through creative problemsolving and consistent probing to craft accurate & timely outcomes for Customers.
  • Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
  • Expand your knowledge of the project's hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.

Required Skills & Desired Skills

  • Proficiency in English Level >B2+
  • 1+ years of experience responsible for customer satisfaction and championing the customer experience.
  • Success in operating independently and navigating competing priorities in a constantly changing. Environment.
  • Proven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Androidbased software.
  • Strong communication, organizational, and influencing skills.


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