Trilingual (French/english/spanish) Customer Care

hace 2 semanas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Company Description

Job Description Position Summary**The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities

  • Provide excellent customer service over the phone to luxury vehicle owners of different brands.
  • Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario.
  • Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
  • Assist the customer in any type of emergency, and connect with the respective entities such as Law Enforcement, 911, Emergency Services, etc.
  • Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
  • Collaborate with other call center agents in realtime to share information and coordinate a unified response.
  • Perform other functions related to the position.

Qualifications

  • Minimum of High School Diploma.
  • 23 years of experience working in a call center environment.
  • English B2+ or C
  • French B2+ or C
  • Excellent communication skills, both verbal and written.
  • Customer service oriented.
  • Team work oriented.
  • Multitask.
  • Demonstrate situation specific empathy.
  • Strong interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fastpaced environment with daily work processing deadlines.
  • Ability to work effectively without supervision.
  • Strong in leadership, empathy, communication, and team orientation.
  • Emotional resilience, Ability to remain calm, composed, and empathetic while dealing with distressed callers.

Additional Information
(5)

Bosch Service Solutions Costa Rica:
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