Trilingual Customer Service

hace 2 semanas


San Francisco, Heredia, Costa Rica SYKES Costa Rica A tiempo completo

Objective:


To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.


Hard skills:

  • Fluent in verbal and written English and Portuguese.
  • High Proficiency level (85 %>) (Must).
  • Knowledge of how to interact with Microsoft Windows Operative Systems.
  • Basic internet tools.
  • Prior Customer Service experience.

Soft skills:

  • Excellent listening skills.
  • Very Good oral communication skills.
  • Proactive.
  • Good typing skills.

Responsibilities:

  • To listen and respond to customer inquiries on the telephone, through online networks, and by mail.
  • To maintain adequate technical proficiency in products and platforms assigned.
  • To communicate with team manager, team members and other teams regarding problems, solutions and trends.
  • To keep and update pertinent paperwork and records through data entry.
  • To meet established individual and team performance targets, which include.

Benefits:

  • Tech Academy.
  • Weekly Payment.
  • Educational Reimbursement.
  • Transportation Services.


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