Customer Service Representative
hace 2 semanas
RESPONSIBILITIES:
This position will be for front line or back office, depending on the level of expertise. Understand and interact with a variety of NI departments, processes, and applications to support customer needs. Support sales opportunity management for broad-based customers by fulfilling customer requests or escalating to the right path as needed. Basic treatment understanding of broad-based customers throughout the sales and post-sales cycle. Provide optimal customer experience by effectively resolving customer issues promptly. Process customer standard and non-standard orders and quotes transactions from multiple sales channels with consistent speed and accuracy using Oracle Order Entry application, SalesForce, Outlook, and other internal business applications. Timely follow up with customers on pending actions to help them complete their transactions via phone and email. Support standard and non-standard customer inquiries regarding order process creation or modification, product availability, services delivery, repair status, or other information regarding their accounts via phone or email. Assist the Sales team throughout the buying cycle by providing transactional support and information related to the customer's purchase process. Create and manage Customer data record within Oracle application before transferring customer calls to Tech Sales and Support to ensure proper data integrity of our Customer records. Handle inbound customer service calls for standard and non-standard orders or quotes processing from customers based in the US or other countries within the Americas Region. Asses and route inbound customer calls related to Sales, Technical Support, post-sales support, direct transfers, and miscellaneous inquiries from customers based in the US or other countries within the Americas Region.MAJOR CHALLENGES:
Deliver a consistent customer experience across all channels. Understand customer expectations and know-how to exceed them. Deal with various situations related to the company and determine the functional area to solve them. Partner with various teams and functions to deliver a customer effortless experience.REQUIREMENTS:
Technical High School degree or actively studying a university career (review the related careers in the following line). Preferred: University bachelor's degree completed or technical careers. (Possible careers: Engineering, Business Administration, Human Recourses, Accounting, Finance, Marketing, Psychology, Education) Preferred: Understanding of KCS methodology or other knowledge management methodologies. Preferred: Expertise in Account Management and differentiated account treatment strategy. Between 2-3 years of experience in Share Service Centers. Ability to work Full-time, but flexible, 8-hour between department hours of 7 am to 7 pm CST Monday-Friday. Availability to work overtime as business needs require. Advanced English level to ensure excellent reading, writing, and verbal communication skills (B2+). Must be able to communicate effectively with customers from the United States regarding their product orders, service, and other customer inquiries about their account. Proficient in computer usage and a variety of basic skills. Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed. Effective time management skills and a self-starter attitude. Ability to handle multiple duties and tasks that must be completed on time to meet defined service levels. Ability to take ownership of customer needs and demonstrates initiative. Demonstrates aptitude for learning new business applications and enterprise software. Demonstrates aptitude for and interest in learning / improving processes. Oracle order entry and application experience a plus#LI-SU01
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Movate A tiempo completoWe are currently seeking experienced Customer service Representatives to join our dynamic team. If you have a minimum of 6 months of experience in call centers and possess excellent communication and problem-solving skills, this opportunity is for you. As a Customer service Representative, you will play a crucial role in providing exceptional customer...
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica NI A tiempo completoWe are continually looking for the best talent to join our amazing teams. This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. The Customer Service Representative will be part of our Americas Shared Services Center in Costa...
-
Customer Service Representative I
hace 2 semanas
San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completoOTSIObject Technology Solutions, Inc) has an immediate opening for a Customer Service Representative ICUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID)MAJOR RESPONSIBILITES: Licensing Customer Support Experience Customer Support (basic technical support at least). Technology support industry.SKILLS AND ABILITIES REQUIRED: Knowledge on Phone and CRM...
-
Retail Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoJob title: Retail Customer Service RepresentativeWork Location: Heredia, Costa RicaExperience: 6 months to 1 yearEducation Qualification: High School DiplomaNumber of Openings: 150+Roles and Responsibilities: Help customers with purchase issues, payment methods, and general issues that they might face with the client's productsRequired Skills & Desired...
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoPosition Summary:Responsibilities:This position is responsible for, but not limited to, the following:Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. Sets up new accounts and maintains customer master data in SAP. Answers incoming interactions from Straumann, Neodent,...
-
Customer Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoDesignation: Customer Support RepresentativeLocation: Ultra Lag, Lagunilla, Heredia, Costa RicaWalk-in Date: 2nd and 3rd of MarchExperience: 6+ months experience as a customer service representativeNumber of Positions: 200+Roles and Responsibilities: 20% Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides...
-
Customer Service Representative
hace 3 horas
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoWe're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoWe're looking for top talent!At Cognizant, we have a fantastic opportunity for you to join one of the leading companies in the global digital sector. We're a Great Place To Work that values innovative thinkers and offers a vibrant and progressive work environment. Our inclusive culture fosters diverse perspectives, providing avenues for career growth and...
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann A tiempo completoPosition Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.Job Responsibilities:This position is responsible for, but not limited to, the...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann A tiempo completoPosition Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.Job Responsibilities:This position is responsible for, but not limited to, the...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoPURPOSE:Customer Service Agent is responsible for providing effective customer service forall customers by using knowledge of company products and services. This includes assistingwith inquiries, orders, account management, and handling customer complaints via phone,Core functions:service (inbound and outbound calls) Resolve product or service problems by...
-
French & English Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer...
-
Customer Service Rep
hace 2 semanas
San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completoOTSIObject Technology Solutions, Inc) has an immediate opening for a Customer Service Rep.CUSTOMER SERVICE REP (REMOTE)MAJOR RESPONSIBILITES: Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. Answer phones and respond to customer requests....
-
Customer Service Rep I
hace 2 semanas
San Francisco, Heredia, Costa Rica SGF Global A tiempo completoAnswer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and...
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoTeam Lead/ Team ManagerQualification:Any Graduate exclusion BE/BTech/MCAFor CPU/nBachelors degree or equivalent experience should have completed at least 2 years Telstra/n Bachelors degree or equivalent experience should have 6months+ rellevant experience Responsibility:Business / Customer/nArticulate/communicate in a manner that is understood by clients/end...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoTeam Lead/ Team ManagerQualification:Any Graduate (exclusion:BE/BTech/MCA)For CPU::• Bachelor's degree or equivalent experience (should have completed at least 2 years).Telstra:- FresherResponsibility:Business / Customer:• Connect with the customer through various channels, including chat support.• Effectively communicate information on...
-
Customer Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoDesignation: Customer Support Representative - French, Spanish and EnglishLocation: Ultra Park 1, Heredia Costa RicaExperience: 6 -24 monthsRoles and Responsibilities: Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority...
-
Customer Service Supervisor
hace 7 días
San Francisco, Heredia, Costa Rica Straumann A tiempo completo#ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change,...
-
Customer Service Supervisor
hace 7 días
San Francisco, Heredia, Costa Rica Straumann A tiempo completo#ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change,...
