Customer Service Representative

hace 2 semanas

San Francisco, Heredia, Costa Rica Straumann A tiempo completo

Position Summary:

This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.

Job Responsibilities:

This position is responsible for, but not limited to, the following:

  • Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.
  • Sets up new accounts and maintains customer master data in SAP.
  • Answers incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner (focus will be on French speaking customers eg in Quebec)
  • Provides basic technical support on all Straumann products.
  • Processes orders accurately and efficiently using SAP.
  • Problem solve and provide resolution to order and shipping issues.
  • Accomplishes weekly productivity, efficiency, and satisfaction goals.
  • Attends and contributes to team and company meetings to stay up to date on relevant information.
  • Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and
  • Read and interprets training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.
  • Completes training required for this position.
  • Other duties as assigned.

The responsibilities listed herein are not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change without notice.

Management Responsibilities:

This position manages the following positions: None

Physical Attributes:

  • Type on a computer keyboard, using a computer mouse and monitor for up to 8 hours at a time.
  • Sit at a desk for approximately 8 hours per day while using a computer and phone.
  • Observe and respond to warning signs and signals within all areas of the company.

Work Environment:

  • Work is performed primarily in an office environment.
  • Noise level in the work environment is usually quiet to moderate.

Customer Service Representative

Minimum Qualifications:

  • 1+ years of experience providing customer services or support.
  • High School diploma or equivalent
  • Fluent in French
  • Fluent in English

Preferred Qualifications:

  • Prior dental experience preferred.
  • Ability to work in a fast-paced, team environment.
  • Strong interpersonal and written communication skills.
  • Excellent customer service skills.
  • Prior sales experience a plus.
  • Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
  • Ability to read and interpret training documents, safety rules, and procedural documents in English.
  • Ability to speak with and deal with a wide variety of customers and positively provide solutions.
  • Demonstrated ability to work in a fast-paced team environment and collaborate well with others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: Costa Rica : Heredia

Travel Percentage: 0 - 10%

Requisition ID: 13922

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