Customer Support Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Customer Service Supervisor Job Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are looking for a Product Fulfillment Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer's requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required.

What you'll do
-
Respond to the Assistel consumer line
-
Comply with metrics and overall performance expectations
-
Identify consumer needs via thorough analysis of the consumers' credit file
-
Properly document of follow-up actions for partner departments best resolution
-
Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe
-
Maintain complete and accurate client and project information
-
Serve as a liaison between the consumer and the client for best case resolution
-
Accountable a for any update required in cases resolution process

What experience you need
-
Fluent in French skills oral and written
-
Knowledge of G-suite programs (Sheets,Docs,Slides,etc)

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
**Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

    Designation: Customer Support RepresentativeLocation: Ultra Lag, Lagunilla, Heredia, Costa RicaWalk-in Date: 2nd and 3rd of MarchExperience: 6+ months experience as a customer service representativeNumber of Positions: 200+Roles and Responsibilities: 20% Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides...


  • San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

    Designation: Customer Support Representative - French, Spanish and EnglishLocation: Ultra Park 1, Heredia Costa RicaExperience: 6 -24 monthsRoles and Responsibilities: Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority...


  • San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    Position SummaryThe Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced and each Education Support Representive is responsible for coordinating with the education...


  • San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    Position SummaryThe Education Support Representative is the key individual for education support in a fast-paced environment, collaborating with the Education Department team and focusing on assisting French-speaking customers in Canada. Responsibilities include providing technical support and customer service for education offerings. Ideal candidates are...


  • San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    OTSIObject Technology Solutions, Inc) has an immediate opening for a Customer Service Representative ICUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID)MAJOR RESPONSIBILITES: Licensing Customer Support Experience Customer Support (basic technical support at least). Technology support industry.SKILLS AND ABILITIES REQUIRED: Knowledge on Phone and CRM...


  • San Francisco, Heredia, Costa Rica NI A tiempo completo

    We are continually looking for the best talent to join our amazing teams. This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. The Customer Service Representative will be part of our Americas Shared Services Center in Costa...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...


  • San Francisco, Heredia, Costa Rica Movate A tiempo completo

    We are currently seeking experienced Customer service Representatives to join our dynamic team. If you have a minimum of 6 months of experience in call centers and possess excellent communication and problem-solving skills, this opportunity is for you. As a Customer service Representative, you will play a crucial role in providing exceptional customer...


  • San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    We're looking for top talent!At Cognizant, we have a fantastic opportunity for you to join one of the leading companies in the global digital sector. We're a Great Place To Work that values innovative thinkers and offers a vibrant and progressive work environment. Our inclusive culture fosters diverse perspectives, providing avenues for career growth and...


  • San Francisco, Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    Objective:Delivering a superior customer service experience through inbound and outbound calls. By delivering excellent customer support, to make sure that objectives set are met successfully.Hard skills: Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (86% %>). Advanced level of comprehension of English. Proven call...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Position Summary:Responsibilities:This position is responsible for, but not limited to, the following:Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. Sets up new accounts and maintains customer master data in SAP. Answers incoming interactions from Straumann, Neodent,...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team.Your Area of Focus: Oversee a team of up to 15 Customer Support Reps Supervise, coach, motivate, and develop the Customer Support Representatives Drive achievement of corporate and Support goals and objectives...


  • San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    Position Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.Job Responsibilities:This position is responsible for, but not limited to, the...


  • San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    Position Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.Job Responsibilities:This position is responsible for, but not limited to, the...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer...


  • San Francisco, Heredia, Costa Rica Qualfon A tiempo completo

    Customer Retention RepresentativePosted On:Apr 12, 2023Location: Heredia, Heredia, CRCompany:Qualfonpersuading customers to continue using the company's service.In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.OUR MISSION:Qualfon is...


  • San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

    Job title: Retail Customer Service RepresentativeWork Location: Heredia, Costa RicaExperience: 6 months to 1 yearEducation Qualification: High School DiplomaNumber of Openings: 150+Roles and Responsibilities: Help customers with purchase issues, payment methods, and general issues that they might face with the client's productsRequired Skills & Desired...