Technical Support Representative

hace 4 semanas

San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

Who We Are

At Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.

The Role

If you've been eyeing a career in IT but lack technical background, this could be your perfect opportunity. Do you enjoy the satisfaction of assisting others in solving problems? Would you like to explore various career paths firsthand before committing to one? If so, becoming a Customer Service Representative at Kyndryl might be an excellent fit for you.

Success in this role relies more on your personality than your resume. We seek individuals who are friendly, supportive, and empathetic, with an interest in technology even if they lack prior tech experience. As a Customer Service Representative, you'll serve as the face and voice of Kyndryl, aiding customers in resolving their issues on a daily basis.

A Customer Service Representative blends technical support expertise with problem-solving and customer service skills – so bring your interpersonal abilities, and we'll handle the rest. This dynamic, fast-paced position allows you to learn and contribute from day one. Initially, you'll undergo training and start working with one client on live issues. Eventually, you'll handle multiple tasks and provide solutions through various channels (chat, email, MS Teams), offering customers top-notch care.

You'll collaborate with back-office teams to manage escalations, providing an opportunity to learn from experienced colleagues. Engagement with diverse individuals and problems will enhance your skills, experience, and understanding of different job functions. Moreover, you'll have ample chances to connect with mentors and expand your expertise, particularly in Microsoft 365, Excel, and various other platforms. Acquiring certifications such as Google Cloud, Azure, and Microsoft adds to the appeal of this role, which is praised for its engaging, challenging, and lively nature – boredom is not an option.

Your Future at Kyndryl

This role serves as a perfect stepping stone to a range of career paths within Kyndryl. By exploring diverse job roles, many have progressed to the 2nd or 3rd level escalation teams or pursued further education, certifications, and advanced technical positions.

Who You Are

You excel in your role and have the necessary experience to prove it. Equally important, you possess a growth mindset, showing eagerness to drive your personal and professional advancement. Customer success is your priority, and you exhibit openness and inclusivity in your collaborations with others.

Required Skills and Experience

  • Knowledge of Windows, Mac, or Linux operating systems
  • Support help desk knowledge
  • Troubleshooting and problem-solving skills
  • Customer support knowledge
  • Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience

  • Experience working with Windows, Mac, or Linux operating systems
  • Troubleshooting and problem-solving expertise
  • Support help desk experience
  • Customer support experience
  • Experience modifying approaches and adapting to customer needs

Being You

Diversity extends beyond appearances and origins; it embodies our thoughts and identities. We embrace individuals from all backgrounds, cultures, and experiences. Supporting this inclusivity are our Kyndryl Inclusion Networks, fostering a workplace where every Kyndryl can seek and provide guidance. Our commitment to welcoming diversity enables you and your colleagues to embody your complete selves at work, contributing to a culture of equity – the Kyndryl Way.

What You Can Expect

With cutting-edge resources and Fortune 100 clients, you have the chance each day to innovate, establish new relationships, processes, capabilities, and value. Kyndryl prioritizes your well-being, offering benefits that cater to your choices, reflect our employees' diversity, and support you and your family through life's pivotal moments. Our learning programs provide access to top-notch industry education, leading to certifications from renowned providers. Engage in volunteering, fundraisers, and support for over 2 million non-profit organizations through our company-wide platform. We heavily invest in your success because when you thrive, we all succeed together.

Get Referred

If you have contacts at Kyndryl, choose 'Employee Referral' and input their Kyndryl email when asked 'How Did You Hear About Us' during your application.

Kyndryl upholds a commitment to fostering a diverse workplace and proudly stands as an equal opportunity employer. All qualified candidates will receive consideration for employment based on their merits, without regard to various characteristics. Our adherence to fair employment practices spans citizenship, immigration status, and other relevant aspects.

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