Technical Support Representative: Service Desk

Who We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...

Who We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...

Who We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...

Description of Responsibilities: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support experience...

Job title: Technical Service RepresentativeWork Location: Heredia, Costa RicaExperience: 6 months to 1 yearEducation Qualification: Highschool Diploma and technical studies are a plusNumber of Openings: 150+Roles and Responsibilities: Help customers with basic device troubleshootingRequired Skills & Desired Skills: Advanced English Highschool Diploma Call...

Service Desk-IT Support, quién realizará las siguientes funciones:Experiência y excelentes habilidades de resolución de problemas de hardware y software.Comprensión del sistema operativo Windows.Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets.Experiência en la resolución de problemas de TI por teléfono/correo...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) 6 months of Desktop Support w/increasing responsibilities 6 months of Knowledge Management 6 months of ServiceNow (or equivalent ITIL Incident tracking Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure,...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities:- Responsibilities of the process:...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Brief description: Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs all...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities: Perform Incident and Request Queue...

of Responsibilities Execute formal quality assurance processes, ensuring the service desk team is meeting standards of quality while supporting the unique business needs Oversee daily operations of quality assurance including auditing phone calls and tickets, tracking and reporting results, and making recommendations for improvement to service desk team...

Position SummaryThe Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced and each Education Support Representive is responsible for coordinating with the education...

Position SummaryThe Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced and each Education Support Representive is responsible for coordinating with the education...

Position Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.Job Responsibilities:This position is responsible for, but not limited to, the...

Position Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.Job Responsibilities:This position is responsible for, but not limited to, the...

Position Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. This role is based onsite situated in our Heredia offices.Job Responsibilities:This position is responsible for, but not limited to, the...

Desired Core Skills Professional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team...

Position SummaryThe Education Support Representative is the key individual for education support in a fast-paced environment, collaborating with the Education Department team and focusing on assisting French-speaking customers in Canada. Responsibilities include providing technical support and customer service for education offerings. Ideal candidates are...

Position SummaryThe Education Support Representative is the key individual for education support in a fast-paced environment, collaborating with the Education Department team and focusing on assisting French-speaking customers in Canada. Responsibilities include providing technical support and customer service for education offerings. Ideal candidates are...