Onsite IT Service Desk Support

Description of Responsibilities: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support experience...

of Responsibilities Execute formal quality assurance processes, ensuring the service desk team is meeting standards of quality while supporting the unique business needs Oversee daily operations of quality assurance including auditing phone calls and tickets, tracking and reporting results, and making recommendations for improvement to service desk team...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities:- Responsibilities of the process:...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities: Perform Incident and Request Queue...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) 6 months of Desktop Support w/increasing responsibilities 6 months of Knowledge Management 6 months of ServiceNow (or equivalent ITIL Incident tracking Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure,...

Brief description: Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs all...

Knowledge/Education: Associates Degree in Computer Science or other technical field is requiredAdvanced EnglishJob Experience: 23 years IT support experience requiredSkills/Competencies: Provide afterhours support when required critical to the business operations Ability to work effectively in a fastpaced team environment as well as independently Must have...

Knowledge/Education: Associates Degree in Computer Science or other technical field is requiredAdvanced EnglishJob Experience: 23 years IT support experience requiredSkills/Competencies: Provide afterhours support when required critical to the business operations Ability to work effectively in a fastpaced team environment as well as independently Must have...

Desired Core Skills Professional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Desired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...

Desired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...

BA/BS degree in a related technical field, or equivalent industry experience. 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems. Proven experience troubleshooting, diagnosing and understanding signal flow. Experience working with AV technologies such as...

We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

Why KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

Job Description Spend defined time on the phones daily and provide queue assistance. Maintain the overall technical expertise of TSC phone agents for the supported products and applications through knowledge gaps and trends analysis. Provide on-call support when necessary, including acting as subject matter expert for applications and products...

Operating Company: SparkLocation: La Aurora,Heredia,CRDate Posted: February 15, 2024Req Number: R5018930Essential Duties and Responsibilities Demonstrates Customer Service & Troubleshooting skills with composure and professionalism inperson, on the phone, and in writing. Documents issues and requests into the help desk ticketing system then either resolves...

Company DescriptionAt ServiceNow, our technology enables global progress, powered by our dedicated team. We move quickly because time is of the essence, and we innovate uniquely for our clients and communities. By joining ServiceNow, you become part of a dynamic team of visionaries with relentless curiosity and a passion for creative problem-solving. We...

Company DescriptionAt ServiceNow, our technology enables global progress, powered by our dedicated team. We move quickly because time is of the essence, and we innovate uniquely for our clients and communities. By joining ServiceNow, you become part of a dynamic team of visionaries with relentless curiosity and a passion for creative problem-solving. We...