Technical Support

hace 2 semanas

San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

We're hiring


At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.

A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.

At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a

Technical Support Onsite:

What you'll do:

  • Attend to user support onsite. Laptop and desktop regular IT support.
  • Work Ticket management within Cognizant Platform (Will be taught).
  • Provide hands and feet support for special activities if required.
  • Attend meetings for performance reviews as per requirement.
  • Work the stockroom and manage inventory.
  • Attend daily meetings for Ticket Reviews and weekly meetings for teamwork.
  • Stay available upon request for any special IT requirement that fits within the Job description already provided.

Preferred experience:

  • Experience like Service Desk
  • Advanced knowledge of Desktop Operating Systems like Windows 10 & Mac OS.
  • Demonstrated knowledge of public cloud provider billing methods and concepts Driving & Monitoring Queue for ticket closure. Incident Management and Request fulfilment through Onboarding MMO/MMI Portal.
  • Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP and file sharing.
  • Client interfacing and Vendor management skill along with experience of handling VIP support.
  • Work on End point compliance (Control parameters /AD /Anti-Virus Cisco AMP / MBAM
  • BitLocker / SCCM/DLP/Next Think/Avecto)
  • Physical cables patching knowledge
  • Phone Voice and LAN Data.
  • Advanced English

Why Cognizant?

  • Improve your career in one of the largest and fastest growing IT services providers worldwide._
  • Receive ongoing support and funding with training and development plans._
  • Have a highly competitive benefits and salary package._
  • Get the opportunity to work for leading global companies._
  • We are committed to respecting human rights and build a better future by helping your minds and the environment._
  • We invest in people and their wellbeing. _
  • We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered._
  • At Cognizant we believe than our culture makes us stronger_
  • Join us now_
BeCognizant #IntuitionEngineered

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Jun

**About Cognizant

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