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Technical Support Agent
hace 2 semanas
Job title:
Technical Support Agent
Work Location:
Hybrid - UltraPark I, La Aurora, Heredia.
Experience:
Customer Service experience.
Education Qualification:
High School Diploma. Technical knowledge.
Roles and Responsibilities:
- Identify Customer issues
- Provide solutions by the proper troubleshooting steps.
- Provide courteous and professional customer service.
- Diagnosing and solving hardware and software faults.
- Provide timely and accurate information to the customer and place summary of conversation into system
Required Skills & Desired Skills
- Proficiency English Level >B2+
- Three to six months of relevant experience preferred.
- Ability to multitask and use information provided by customers to tailor responses and actions to meet specific needs.
- Basic computer navigation skills and PC Knowledge.
- Demonstrate strong probing and problemsolving skills.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Ability to provide stepbystep technical help, both written and verbal.
- Previous experience in tech support.
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