Technical Support Agent

hace 2 semanas


San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

Job title:
Technical Support Agent

Work Location:
Hybrid - UltraPark I, La Aurora, Heredia.

Experience:
Customer Service experience.

Education Qualification:
High School Diploma. Technical knowledge.

Roles and Responsibilities:

  • Identify Customer issues
  • Provide solutions by the proper troubleshooting steps.
  • Provide courteous and professional customer service.
  • Diagnosing and solving hardware and software faults.
  • Provide timely and accurate information to the customer and place summary of conversation into system

Required Skills & Desired Skills

  • Proficiency English Level >B2+
  • Three to six months of relevant experience preferred.
  • Ability to multitask and use information provided by customers to tailor responses and actions to meet specific needs.
  • Basic computer navigation skills and PC Knowledge.
  • Demonstrate strong probing and problemsolving skills.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Ability to provide stepbystep technical help, both written and verbal.
  • Previous experience in tech support.


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