Technical Support Professional

hace 2 semanas

San Francisco, Heredia, Costa Rica IBM A tiempo completo
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities


When working in this abstract, fast pace and continuously changing tech world, resilience, commitment, and curiosity serve as the foundation for success as an IBMer.

You will participate in aspects of the software development lifecycle, such as testing and support.

You will work to [support] software that is of high quality and meets our clients' needs [this really doesn't make sense for the position]In your role, you will be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for the wider business, our external clients, & their customers.

Our culture of flexibility and freedom are pillars that embrace long-term career growth and learning opportunities in an environment that highlights your unique skills and experience.

As an Entry Level Client Facing Technical Support Professional, you will:

  • Own the customer experience by solving complex business problems for the world's leading clients.
  • Work directly with the customer to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors as well as governments and agencies.

Who You Are:

  • Highly motivated and have a passion for creating and supporting great products.
  • Thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.
  • Great at solving problems, troubleshooting, and implementing solutions to complex technical issues.
  • Have a basic understanding of software development and programming languages.
  • Have the ability to learn new skills quickly and use the skills efficiently.
Required Technical and Professional Expertise

  • Basic understanding of database configurations and support (SQL, DB2)
  • Basic understanding of Web Application Server (WAS, Weblogic) configuration mechanisms.
  • Fluent level of English and Spanish
Preferred Technical and Professional Expertise

  • Elevated understanding of database configurations and support (SQL, DB2)
  • Elevated understanding of Web Application Server (WAS, Weblogic) configuration mechanisms


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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