![IBM](https://contents.bebee.com/companies/cr/ibm/avatar-YWeRS.png)
Mq- Client Facing Technical Support Professional
hace 2 semanas
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and ResponsibilitiesAs a Client Facing Technical Support Professional, you will:
- Provide remote technical support assistance to our clients using problem determination and
- Communicate action plans and recommendations to our clients and ensure their satisfaction
- Flex your programming and technology skills to drive problem resolution using existing and
- Examine source code, provide feedback to development for product improvement, create test
- Produce coherent knowledge base articles to enable customers to resolve issues without further
- Work as part of a worldwide team responsible for diagnosing and troubleshooting software
Required Professional and Technical Expertise:
- Strong understanding of container technologies, Kubernetes, cloud skills, and networking
- Knowledge of Unix and Windows platforms
- Proficiency in networking skills, such as TCP and UDP
- Troubleshoot technical issues (networking, web apps, operating system, file system and user
- Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.
- Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python
- Basic skills in database server (MySQL) administration
- Communication and customer focus skills understand customer problems and articulate
- Ability to communicate action plans to the client or IBM representative as appropriate
- Ability to recommend and implement new or improvements to existing technical support tools,
Required Technical and Professional Expertise
- English language skills including read, write and speak
- Provide troubleshooting and technical advice for IBM customers
- Provide technical leadership and guidance to both customers and internal project teams that are
Applicants must be willing to work on a weekend rotation to lead diagnosis of critical customer
outages.
Preferred Technical and Professional Expertise
N/A
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?-
Technical Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional: Software
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional
hace 5 días
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Ibm Mq Sre
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAs a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our...
-
Technical Support Professional: Software
hace 1 mes
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional: Software
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional: Software
hace 4 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional Db2 for Zos
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoWhat you get to do in this role:The Technical Support Engineer plays a crucial role in a global team, providing technical guidance to customers in resolving critical issues swiftly and effectively. Customer satisfaction is the top priority in our support efforts. ServiceNow relies on the support engineering team for the success of our customers and the...
-
Technical Support Engineer
hace 1 mes
San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completoAt ServiceNow, our mission is to make the world operate smoothly for everyone, and our team is the heart of that mission. We work quickly because time is of the essence, finding innovative solutions that set us apart for our clients and communities. When you join us, you become part of a dynamic group of changemakers who are driven by curiosity and...
-
Technical Support Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completoAt ServiceNow, our mission is to make the world operate smoothly for everyone, and our team is the heart of that mission. We work quickly because time is of the essence, finding innovative solutions that set us apart for our clients and communities. When you join us, you become part of a dynamic group of changemakers who are driven by curiosity and...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completoAt ServiceNow, our mission is to make the world operate smoothly for everyone, and our team is the heart of that mission. We work quickly because time is of the essence, finding innovative solutions that set us apart for our clients and communities. When you join us, you become part of a dynamic group of changemakers who are driven by curiosity and...
-
Technical Support Engineer
hace 1 mes
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany OverviewAt ServiceNow, our technology is all about making the world function smoothly for everyone, and it's our team that makes it happen. We work quickly because time is of the essence, and we come up with innovative solutions that set us apart. By being part of ServiceNow, you join a group of ambitious individuals who are always curious and...
-
Technical Support Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany OverviewAt ServiceNow, our technology is all about making the world function smoothly for everyone, and it's our team that makes it happen. We work quickly because time is of the essence, and we come up with innovative solutions that set us apart. By being part of ServiceNow, you join a group of ambitious individuals who are always curious and...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...